Call Center Representative Jobs in Plainfield, IL
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Bolingbrook, IL (12 miles from Plainfield, IL)
- 1 day ago
- Bolingbrook, IL (12 miles from Plainfield, IL)
- 1 day ago
Pay Range: $15.00 - $20.50 POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and...
Digital Banking Call Center Representative
- Worth, IL (24 miles from Plainfield, IL)
- 3 days ago
- Worth, IL (24 miles from Plainfield, IL)
- 3 days ago
Top Skills Digital Banking Call Center Operations Customer Service & Troubleshooting Microsoft Office Suite Work Environment This is a remote role....
Remote Work- Worth, IL (24 miles from Plainfield, IL)
- 3 days ago
- Worth, IL (24 miles from Plainfield, IL)
- 3 days ago
Financial Services Representative II - Inbound Contact Center Location: [Insert Location] Job Type: Full-Time Experience Level: Intermediate Preferred Education: Bachelor's Degree Role Overview...
Student Finance Representative-(Call Center/Customer Service)
- Lisle, IL (17 miles from Plainfield, IL)
- 4 days ago
- Lisle, IL (17 miles from Plainfield, IL)
- 4 days ago
Company Description About Adtalem Global Education Adtalem Global Education is a national leader in post-secondary education and leading provider of professional talent to the healthcare industry....
ULINE- Call Center Representative
- Burr Ridge, IL (19 miles from Plainfield, IL)
- 6 days ago
- Burr Ridge, IL (19 miles from Plainfield, IL)
- 6 days ago
Customer Service Representative Pay from $24 to $29 per hour with significant growth and earning potential! Includes $2 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI 53144...
- Worth, IL (24 miles from Plainfield, IL)
- 8 days ago
- Worth, IL (24 miles from Plainfield, IL)
- 8 days ago
Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...
Remote WorkCall Center Representative (Overnight)
- Burr Ridge, IL (19 miles from Plainfield, IL)
- 15 days ago
- Burr Ridge, IL (19 miles from Plainfield, IL)
- 15 days ago
About Us Accel Entertainment partners with small business owners to help their businesses thrive. We provide regulated electronic gaming machines and amusement devices in customized, inviting...
- Carol Stream, IL (24 miles from Plainfield, IL)
- 26 days ago
- Carol Stream, IL (24 miles from Plainfield, IL)
- 26 days ago
Call Center Call Center Agent Carol Stream, IL Posted: 6/3/2025 Job Description Job ID#: 71371 Job Category: Call Center Position Type: *W2 Duration: Temporary Throughout the past 30 years plus,...
Customer Service Representative - Overnights
- Burr Ridge, IL (19 miles from Plainfield, IL)
- 27 days ago
- Burr Ridge, IL (19 miles from Plainfield, IL)
- 27 days ago
Customer Service Representative - Overnights Pay from $26 to $33 per hour with significant growth and earning potential! Includes $4 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI...
Call Center Representative - Leaf Home Bath
- Lombard, IL (24 miles from Plainfield, IL)
- 30+ days ago
- Lombard, IL (24 miles from Plainfield, IL)
- 30+ days ago
Call Center Representative - Leaf Home Bath Address 1051 N Main St, Lombard, IL 60148, USA Job Description ***THIS POSITION IS AVAILABLE TO INDIVIDUALS WHO LIVE WITHIN THE GREATER CHICAGO ILLINOIS METROPOLITAN...
- Naperville, IL (14 miles from Plainfield, IL)
- 30+ days ago
- Naperville, IL (14 miles from Plainfield, IL)
- 30+ days ago
Are you a people person with a passion for helping others? Love turning questions into solutions and making someone's day a little better? If so, we've got a headset with your name on it! At...
Call Center Representative - BP
- Lombard, IL (24 miles from Plainfield, IL)
- 45+ days ago
- Lombard, IL (24 miles from Plainfield, IL)
- 45+ days ago
*** THIS POSITION IS AVAILABLE TO INDIVIDUALS WHO LIVE WITHIN THE GREATER CHICAGO ILLINOIS METROPOLITAN AREA AND WHO ARE LEGALLY AUTHORIZED TO WORK IN THE UNITED STATES WITHOUT SPONSORSHIP ***...
- Wheaton, IL (20 miles from Plainfield, IL)
- 90+ days ago
- Wheaton, IL (20 miles from Plainfield, IL)
- 90+ days ago
We are excited to offer the opportunity to join our team within Crisis Services as a 988 Call Center Specialist. Crisis Services is in the newest building on the DuPage County Campus in Wheaton...
Demographic Data for Plainfield, IL
Moving to Plainfield, IL? Find some basic demographic data about Plainfield, IL below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Plainfield, IL
Highest Education Level
Call Center Representatives in Plainfield, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Energetic
- Technical Support
- Collections
- Microsoft Windows
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- English
- Spanish
- Policy Development
- Microsoft PowerPoint
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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