Call Center Representative Jobs in Norridge, IL

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 23 Jobs

Healthcare Call Center Representative

Chicago, IL (9 miles from Norridge, IL)
2 days ago

Chicago, IL (9 miles from Norridge, IL)
2 days ago

Healthcare Call Center Representative REFER A FRIEND Join LaSalle Network as we help our healthcare client add a key player to their call center team!...

Remote Healthcare Call Center Associate

Chicago, IL (9 miles from Norridge, IL)
5 days ago

Chicago, IL (9 miles from Norridge, IL)
5 days ago

Call center experience preferred but not required Work Location: Remote Successful completion of a background check is required for this position. ?...

Remote Work

Call Center Agent

Itasca, IL (9 miles from Norridge, IL)
11 days ago

Itasca, IL (9 miles from Norridge, IL)
11 days ago

Gain valuable experience in customer service and call center operations. Be part of a team that values collaboration and professional growth....

Inbound Call Center Representative

Bannockburn, IL (14 miles from Norridge, IL)
13 days ago

Bannockburn, IL (14 miles from Norridge, IL)
13 days ago

. * As the Inbound Call Center Representative, you will serve as the first point of contact for our members, delivering exceptional service in a fast-paced, high -volume credit union contact center...

Contact Center Agent I

Lake Zurich, IL (20 miles from Norridge, IL)
13 days ago

Lake Zurich, IL (20 miles from Norridge, IL)
13 days ago

Receives and enters initial Notice of Loss information. Analyzes information and proofreads system entry for accuracy. Illinois State Salary Details: $28,634.00/Yr. - $52,365.00/Yr. Benefits:...

ULINE- Call Center Representative

Chicago, IL (9 miles from Norridge, IL)
13 days ago

Chicago, IL (9 miles from Norridge, IL)
13 days ago

Customer Service Representative Pay from $24 to $29 per hour with significant growth and earning potential! Includes $2 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI 53144...

Contact Center Representative

Oak Brook, IL (12 miles from Norridge, IL)
15 days ago

Oak Brook, IL (12 miles from Norridge, IL)
15 days ago

Contact Center Representative Location Oak Brook, Illinois Internal Applicants must apply by 7/15 SUMMARY The primary responsibility of the Member Contact Center Representative is to act as...

Remote Healthcare Call Center Representative

Chicago, IL (9 miles from Norridge, IL)
18 days ago

Chicago, IL (9 miles from Norridge, IL)
18 days ago

**Responsibilities for Remote Call Center Representative:** Manage a steady, high volume of incoming calls from customers. Computer navigation experience is necessary....

Remote Work

Call Center Representative (Hybrid)

Chicago, IL (9 miles from Norridge, IL)
20 days ago

Chicago, IL (9 miles from Norridge, IL)
20 days ago

The Call Center Representative will be responsible for routine appointment scheduling for all of Erie's 13 sites and over 90k+ patients, which includes all providers and specialties!...

Customer Care Associate I

Oak Brook, IL (12 miles from Norridge, IL)
21 days ago

Oak Brook, IL (12 miles from Norridge, IL)
21 days ago

If you are a current Chamberlain Group employee, please click here to apply through your Workday account. Chamberlain Group is a global leader in access solutions with top brands, such as...

Remote Benefits Call Center Rep (Temp)

Rolling Meadows, IL (12 miles from Norridge, IL)
27 days ago

Rolling Meadows, IL (12 miles from Norridge, IL)
27 days ago

Introduction Welcome to Gallagher – a global leader in insurance, risk management, and consulting services. With a growing team of more than 52,000 professionals worldwide, we empower businesses,...

Remote Work

Bilingual Call Center Rep - Polish

Chicago, IL (9 miles from Norridge, IL)
27 days ago

Chicago, IL (9 miles from Norridge, IL)
27 days ago

Management based on business needs [shift arrival and departure times, and assigned lunch/break times]) Demonstrate proven reliability and satisfactory attendance The progression path from CC Service...

Call Center Representative

Schaumburg, IL (14 miles from Norridge, IL)
28 days ago

Schaumburg, IL (14 miles from Norridge, IL)
28 days ago

Be the first point of contact for clients calling about their banking needs. Use your communication skills and digital knowledge to resolve issues, offer financial advice, and promote products and...

Remote Work

Customer Relations Associate

Bolingbrook, IL (22 miles from Norridge, IL)
29 days ago

Bolingbrook, IL (22 miles from Norridge, IL)
29 days ago

Pay Range: $15.00 - $20.50 POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and...

Digital Banking Call Center Representative

Worth, IL (19 miles from Norridge, IL)
30+ days ago

Worth, IL (19 miles from Norridge, IL)
30+ days ago

Top Skills Digital Banking Call Center Operations Customer Service & Troubleshooting Microsoft Office Suite Work Environment This is a remote role....

Remote Work

View all 23 jobs

Demographic Data for Norridge, IL

Moving to Norridge, IL? Find some basic demographic data about Norridge, IL below.

Median Age

Average Household Income

Home Value vs Household Income in Norridge, IL

Local

National

Total Population

12,812,477

Number of Businesses

319,486

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Salary for Call Center Representative Jobs in Norridge, IL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Norridge, IL offer the following education background

High School or GED

32.7%

Bachelor's Degree

25.1%

Associate's Degree

17.2%

Vocational Degree or Certification

14.9%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Norridge, IL

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

Call Center Representative Related Career Advice Articles

How to Become a Customer Service Representative

Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.

Read article »

Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?

Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.

Read article »