Call Center Representative Jobs in Montgomery, IL
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Agent - Patient Access - Remote
- Downers Grove, IL (18 miles from Montgomery, IL)
- 9 hours ago
- Downers Grove, IL (18 miles from Montgomery, IL)
- 9 hours ago
Overview In the Access Management Agent (Call Center Agent) role, you will provide an exceptional and memorable first impression for incoming patients by accurately following ATIs established...
Remote WorkInbound, Claims Call Center Representative
- Naperville, IL (12 miles from Montgomery, IL)
- 2 days ago
- Naperville, IL (12 miles from Montgomery, IL)
- 2 days ago
center experience Strong data entry skills and the ability to type 32 WPM or more Demonstrated proficiency in Windows based operating systems and Microsoft office Ability to navigate multiple computer...
Remote Work- Itasca, IL (24 miles from Montgomery, IL)
- 14 days ago
- Itasca, IL (24 miles from Montgomery, IL)
- 14 days ago
Gain valuable experience in customer service and call center operations. Be part of a team that values collaboration and professional growth....
- Oak Brook, IL (22 miles from Montgomery, IL)
- 18 days ago
- Oak Brook, IL (22 miles from Montgomery, IL)
- 18 days ago
Contact Center Representative Location Oak Brook, Illinois Internal Applicants must apply by 7/15 SUMMARY The primary responsibility of the Member Contact Center Representative is to act as...
- Oak Brook, IL (22 miles from Montgomery, IL)
- 24 days ago
- Oak Brook, IL (22 miles from Montgomery, IL)
- 24 days ago
If you are a current Chamberlain Group employee, please click here to apply through your Workday account. Chamberlain Group is a global leader in access solutions with top brands, such as...
Contact (Call) Center Representative
- Aurora, IL (6 miles from Montgomery, IL)
- 27 days ago
- Aurora, IL (6 miles from Montgomery, IL)
- 27 days ago
We're currently looking for our newest Contact (Call) Center Representatives! No late evenings, Sundays, or major holidays required....
ULINE- Call Center Representative
- Burr Ridge, IL (21 miles from Montgomery, IL)
- 30+ days ago
- Burr Ridge, IL (21 miles from Montgomery, IL)
- 30+ days ago
Customer Service Representative Pay from $24 to $29 per hour with significant growth and earning potential! Includes $2 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI 53144...
Demographic Data for Montgomery, IL
Moving to Montgomery, IL? Find some basic demographic data about Montgomery, IL below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Montgomery, IL
Highest Education Level
Call Center Representatives in Montgomery, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Customer Satisfaction
- Claims
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Staffing
- Account Management
- Listening
- Telephone Skills
- High School Diploma
- Troubleshooting
- Driving
- Negotiation
- Punctual
- Typing
- Conflict Resolution
- Microsoft Outlook
- Investigation
- Verbal Communication
- Collaboration
- Interpersonal Skills
- Data Entry
- Multitasking
- Team Building
- Microsoft PowerPoint
- English
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »