Call Center Representative Jobs in Moline, IL
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
New Accounts Call Center Associate - E-Commerce
- Davenport, IA (5 miles from Moline, IL)
- 13 hours ago
- Davenport, IA (5 miles from Moline, IL)
- 13 hours ago
NEW ACCOUNTS CALL CENTER ASSOCIATE - E-COMMERCE Req #1517 Von Maur E-Commerce, Davenport, Iowa, United States of America Job Description Posted Tuesday, June 3, 2025 at 12:00 AM As a New Accounts...
Hours of Call Center operations are 8am-6pm Monday-Friday, with rotating Saturdays 8am-12pm. Anticipated start date of the position is July 14, 2025....
Credit Call Center Associate - E-Commerce
- Davenport, IA (5 miles from Moline, IL)
- 45+ days ago
- Davenport, IA (5 miles from Moline, IL)
- 45+ days ago
CREDIT CALL CENTER ASSOCIATE - E-COMMERCE Req #1520 Von Maur E-Commerce, Davenport, Iowa, United States of America Job Description Posted Tuesday, May 6, 2025 at 12:00 AM As a Credit Call Center...
Demographic Data for Moline, IL
Moving to Moline, IL? Find some basic demographic data about Moline, IL below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Moline, IL
Highest Education Level
Call Center Representatives in Moline, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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