Call Center Representative Jobs in Libertyville, IL

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-13 of 13 Jobs

Entry Level Call Center Representative Job

Itasca, IL (21 miles from Libertyville, IL)
1 day ago

Itasca, IL (21 miles from Libertyville, IL)
1 day ago

Entry level Call Center Representative job!! Responsibilities Manage inbound calls from patients and doctor's offices. Provide exceptional customer service and support to callers....

Client Support Specialist

Buffalo Grove, IL (7 miles from Libertyville, IL)
6 days ago

Buffalo Grove, IL (7 miles from Libertyville, IL)
6 days ago

Overview Provides timely and courteous service to internal and external clients by researching, analyzing and resolving service requests and complaints. Effectively answers questions related to...

Customer Care Associate

Lake Bluff, IL (4 miles from Libertyville, IL)
9 days ago

Lake Bluff, IL (4 miles from Libertyville, IL)
9 days ago

PURPOSE AND SCOPE: The Customer Care Associate collaborates with cross-divisional teams, customers and healthcare provides to support effective and efficient customer service operations within the...

Call Center / Customer Service Specialist 1

Deerfield, IL (8 miles from Libertyville, IL)
10 days ago

Deerfield, IL (8 miles from Libertyville, IL)
10 days ago

Call Center / Customer Service Specialist 1#25-73076 $15.19 per hour Deerfield, IL All On-site Job Description Our Client, a Retail Pharmacy company, is looking for a Call Center / Customer...

Contact (Call) Center Representative

Lake Forest, IL (5 miles from Libertyville, IL)
12 days ago

Lake Forest, IL (5 miles from Libertyville, IL)
12 days ago

We're currently looking for our newest group of Contact (Call) Center Representatives! No late evenings, Saturdays, Sundays or major holidays required....

Inbound, Claims Call Center Representative

Elgin, IL (23 miles from Libertyville, IL)
13 days ago

Elgin, IL (23 miles from Libertyville, IL)
13 days ago

center experience Strong data entry skills and the ability to type 32 WPM or more Demonstrated proficiency in Windows based operating systems and Microsoft office Ability to navigate multiple computer...

Remote Work

Call Center Representative - 102420223-4658

Carpentersville, IL (20 miles from Libertyville, IL)
16 days ago

Carpentersville, IL (20 miles from Libertyville, IL)
16 days ago

at Beacon Hill Solutions Group, LLC in Carpentersville, Illinois, United States Job Description Beacon Hill was founded to set a new standard in search, career placement and flexible staffing. Key...

Primary Call Center Specialist

Wood Dale, IL (21 miles from Libertyville, IL)
20 days ago

Wood Dale, IL (21 miles from Libertyville, IL)
20 days ago

Imagine yourself Thriving in a supportive team environment that inspires you to strive for excellence. Collaborating with a vibrant, diverse, global team. Joining a company with a proven track...

Inbound Call Center Representative

Bannockburn, IL (8 miles from Libertyville, IL)
30+ days ago

Bannockburn, IL (8 miles from Libertyville, IL)
30+ days ago

. * As the Inbound Call Center Representative, you will serve as the first point of contact for our members, delivering exceptional service in a fast-paced, high -volume credit union contact center...

Remote Benefits Call Center Rep (Temp)

Rolling Meadows, IL (14 miles from Libertyville, IL)
45+ days ago

Rolling Meadows, IL (14 miles from Libertyville, IL)
45+ days ago

Introduction Welcome to Gallagher – a global leader in insurance, risk management, and consulting services. With a growing team of more than 52,000 professionals worldwide, we empower businesses,...

Remote Work

Call Center Representative

Schaumburg, IL (18 miles from Libertyville, IL)
45+ days ago

Schaumburg, IL (18 miles from Libertyville, IL)
45+ days ago

Be the first point of contact for clients calling about their banking needs. Use your communication skills and digital knowledge to resolve issues, offer financial advice, and promote products and...

Remote Work

Client Support Specialist

Riverwoods, IL (8 miles from Libertyville, IL)
45+ days ago

Riverwoods, IL (8 miles from Libertyville, IL)
45+ days ago

Discover. A brighter future. With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed...

Customer Care Associate

West Dundee, IL (21 miles from Libertyville, IL)
60+ days ago

West Dundee, IL (21 miles from Libertyville, IL)
60+ days ago

Canlan Sports is the largest private sector owner and operator of recreational sports complexes in North America. The company's success in the recreation-entertainment & hospitality industry is...

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Demographic Data for Libertyville, IL

Moving to Libertyville, IL? Find some basic demographic data about Libertyville, IL below.

Median Age

Average Household Income

Home Value vs Household Income in Libertyville, IL

Local

National

Total Population

29,353

Number of Businesses

1,291

City Size

Medium

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Salary for Call Center Representative Jobs in Libertyville, IL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Libertyville, IL offer the following education background

High School or GED

32.7%

Bachelor's Degree

25.2%

Associate's Degree

17.2%

Vocational Degree or Certification

14.9%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Libertyville, IL

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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