Call Center Representative Jobs in Lake Zurich, IL

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 15 Jobs

Call Center Agent - Remote

Rolling Meadows, IL (9 miles from Lake Zurich, IL)
2 days ago

Rolling Meadows, IL (9 miles from Lake Zurich, IL)
2 days ago

Communicate well both in writing and verbally Great interpersonal skills Retain knowledge easily Creative in problem solving Goal oriented Organized Required Skills: 1 Year of Call Center Experience...

Remote Work

Remote Benefits Call Center Rep (Temp)

Rolling Meadows, IL (9 miles from Lake Zurich, IL)
3 days ago

Rolling Meadows, IL (9 miles from Lake Zurich, IL)
3 days ago

Introduction Welcome to Gallagher – a global leader in insurance, risk management, and consulting services. With a growing team of more than 52,000 professionals worldwide, we empower businesses,...

Remote Work

Resolution Center - Remote Call Center Specialist

Deerfield, IL (8 miles from Lake Zurich, IL)
3 days ago

Deerfield, IL (8 miles from Lake Zurich, IL)
3 days ago

Responsible for a high volume of inbound and outbound calls with customers, physician offices, patients or third party providers about the companys products or services following standard SOPs and...

Remote Work

Call Center Representative

Schaumburg, IL (12 miles from Lake Zurich, IL)
4 days ago

Schaumburg, IL (12 miles from Lake Zurich, IL)
4 days ago

Be the first point of contact for clients calling about their banking needs. Use your communication skills and digital knowledge to resolve issues, offer financial advice, and promote products and...

Remote Work

Client Support Specialist

Riverwoods, IL (8 miles from Lake Zurich, IL)
7 days ago

Riverwoods, IL (8 miles from Lake Zurich, IL)
7 days ago

Discover. A brighter future. With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed...

Inbound Call Center Representative

Bannockburn, IL (8 miles from Lake Zurich, IL)
8 days ago

Bannockburn, IL (8 miles from Lake Zurich, IL)
8 days ago

As the Inbound Call Center Representative, you will serve as the first point of contact for our members, delivering exceptional service in a fast-paced, high -volume credit union contact center environment...

Customer Contact Center Representative - 11:30am-8:00pm Shift - 251214

Rosemont, IL (16 miles from Lake Zurich, IL)
14 days ago

Rosemont, IL (16 miles from Lake Zurich, IL)
14 days ago

at Wintrust Financial Corporation in Rosemont, Illinois, United States Job Description Wintrust provides community and commercial banking, specialty finance and wealth management services through...

Customer Care Associate I - 10:30AM SHIFT M-F

Waukegan, IL (14 miles from Lake Zurich, IL)
16 days ago

Waukegan, IL (14 miles from Lake Zurich, IL)
16 days ago

Job Summary Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues....

ULINE- Call Center Representative

Twin Lakes, WI (23 miles from Lake Zurich, IL)
24 days ago

Twin Lakes, WI (23 miles from Lake Zurich, IL)
24 days ago

Bilingual Customer Service Representative Pay from $23 to $28 pe r hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Customer Service is the...

Call Center Agent

Carol Stream, IL (21 miles from Lake Zurich, IL)
30+ days ago

Carol Stream, IL (21 miles from Lake Zurich, IL)
30+ days ago

Call Center Call Center Agent Carol Stream, IL Posted: 6/3/2025 Job Description Job ID#: 71371 Job Category: Call Center Position Type: *W2 Duration: Temporary Throughout the past 30 years plus,...

Customer Service Representative

Jefferson Park, IL (21 miles from Lake Zurich, IL)
30+ days ago

Jefferson Park, IL (21 miles from Lake Zurich, IL)
30+ days ago

Customer Service Representative Pay from $24 to $29 per hour with significant growth and earning potential! Includes $2 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI 53144...

ULINE- Customer Service Representative

Bristol, WI (23 miles from Lake Zurich, IL)
30+ days ago

Bristol, WI (23 miles from Lake Zurich, IL)
30+ days ago

Customer Service Representative Pay from $24 to $29 per hour with significant growth and earning potential! Includes $2 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI 53144...

Customer Care Associate

West Dundee, IL (14 miles from Lake Zurich, IL)
30+ days ago

West Dundee, IL (14 miles from Lake Zurich, IL)
30+ days ago

Canlan Sports is the largest private sector owner and operator of recreational sports complexes in North America. The company's success in the recreation-entertainment & hospitality industry is...

Call Center Representative - Leaf Home Bath

Lombard, IL (22 miles from Lake Zurich, IL)
45+ days ago

Lombard, IL (22 miles from Lake Zurich, IL)
45+ days ago

Call Center Representative - Leaf Home Bath Address 1051 N Main St, Lombard, IL 60148, USA Job Description ***THIS POSITION IS AVAILABLE TO INDIVIDUALS WHO LIVE WITHIN THE GREATER CHICAGO ILLINOIS METROPOLITAN...

988 Call Center Specialist

Wheaton, IL (24 miles from Lake Zurich, IL)
90+ days ago

Wheaton, IL (24 miles from Lake Zurich, IL)
90+ days ago

We are excited to offer the opportunity to join our team within Crisis Services as a 988 Call Center Specialist. Crisis Services is in the newest building on the DuPage County Campus in Wheaton...

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Demographic Data for Lake Zurich, IL

Moving to Lake Zurich, IL? Find some basic demographic data about Lake Zurich, IL below.

Median Age

Average Household Income

Home Value vs Household Income in Lake Zurich, IL

Local

National

Total Population

43,944

Number of Businesses

1,553

City Size

Medium

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Call Center Training

Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help you improve your phone skills which will...

Effective Questioning for Call Handlers

How an organisation handles phone calls can have a direct impact on its success - a badly handled call can mean limited information that might affect service delivery, customer satisfaction and...

Salary for Call Center Representative Jobs in Lake Zurich, IL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Lake Zurich, IL offer the following education background

High School or GED

32.8%

Bachelor's Degree

25.1%

Associate's Degree

17.2%

Vocational Degree or Certification

14.9%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Lake Zurich, IL

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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