Call Center Representative Jobs in Lake Forest, IL
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Riverwoods, IL (4 miles from Lake Forest, IL)
- 2 days ago
- Riverwoods, IL (4 miles from Lake Forest, IL)
- 2 days ago
Discover. A brighter future. With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed...
Inbound Call Center Representative
- Bannockburn, IL (4 miles from Lake Forest, IL)
- 3 days ago
- Bannockburn, IL (4 miles from Lake Forest, IL)
- 3 days ago
As the Inbound Call Center Representative, you will serve as the first point of contact for our members, delivering exceptional service in a fast-paced, high -volume credit union contact center environment...
Customer Contact Center Representative - 11:30am-8:00pm Shift - 251214
- Rosemont, IL (16 miles from Lake Forest, IL)
- 9 days ago
- Rosemont, IL (16 miles from Lake Forest, IL)
- 9 days ago
at Wintrust Financial Corporation in Rosemont, Illinois, United States Job Description Wintrust provides community and commercial banking, specialty finance and wealth management services through...
Customer Care Associate I - 10:30AM SHIFT M-F
- Waukegan, IL (8 miles from Lake Forest, IL)
- 11 days ago
- Waukegan, IL (8 miles from Lake Forest, IL)
- 11 days ago
Job Summary Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues....
Customer Service Representative
- Jefferson Park, IL (19 miles from Lake Forest, IL)
- 26 days ago
- Jefferson Park, IL (19 miles from Lake Forest, IL)
- 26 days ago
Customer Service Representative Pay from $24 to $29 per hour with significant growth and earning potential! Includes $2 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI 53144...
ULINE- Call Center Representative
- Oak Park, IL (24 miles from Lake Forest, IL)
- 26 days ago
- Oak Park, IL (24 miles from Lake Forest, IL)
- 26 days ago
Bilingual Customer Service Representative Pay from $23 to $28 pe r hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Customer Service is the...
ULINE- Customer Service Representative
- Bristol, WI (23 miles from Lake Forest, IL)
- 26 days ago
- Bristol, WI (23 miles from Lake Forest, IL)
- 26 days ago
Bilingual Customer Service Representative Pay from $23 to $28 pe r hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Customer Service is the...
- West Dundee, IL (23 miles from Lake Forest, IL)
- 30+ days ago
- West Dundee, IL (23 miles from Lake Forest, IL)
- 30+ days ago
Canlan Sports is the largest private sector owner and operator of recreational sports complexes in North America. The company's success in the recreation-entertainment & hospitality industry is...
- Addison, IL (22 miles from Lake Forest, IL)
- 30+ days ago
- Addison, IL (22 miles from Lake Forest, IL)
- 30+ days ago
Position at Parts Town Will Call Specialist See What Were All About As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little...
Client Support Specialist - Payroll
- Elk Grove Village, IL (16 miles from Lake Forest, IL)
- 60+ days ago
- Elk Grove Village, IL (16 miles from Lake Forest, IL)
- 60+ days ago
ADP is hiring a Client Support Specialist. Are you readyto join acompany offeringcareer advancementopportunities throughout your career journey? Do you want to join a company...
Demographic Data for Lake Forest, IL
Moving to Lake Forest, IL? Find some basic demographic data about Lake Forest, IL below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Lake Forest, IL
Highest Education Level
Call Center Representatives in Lake Forest, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Data Entry
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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