Call Center Representative Jobs in Itasca, IL

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 39 Jobs

Call Center Agent - Remote

Rolling Meadows, IL (7 miles from Itasca, IL)
10 hours ago

Rolling Meadows, IL (7 miles from Itasca, IL)
10 hours ago

Communicate well both in writing and verbally Great interpersonal skills Retain knowledge easily Creative in problem solving Goal oriented Organized Required Skills: 1 Year of Call Center Experience...

Remote Work

Remote Benefits Call Center Rep (Temp)

Rolling Meadows, IL (7 miles from Itasca, IL)
1 day ago

Rolling Meadows, IL (7 miles from Itasca, IL)
1 day ago

Introduction Welcome to Gallagher – a global leader in insurance, risk management, and consulting services. With a growing team of more than 52,000 professionals worldwide, we empower businesses,...

Remote Work

Bilingual Call Center Rep - Polish

Chicago, IL (18 miles from Itasca, IL)
1 day ago

Chicago, IL (18 miles from Itasca, IL)
1 day ago

At CVS Health, were building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nations leading...

Resolution Center - Remote Call Center Specialist

Deerfield, IL (15 miles from Itasca, IL)
1 day ago

Deerfield, IL (15 miles from Itasca, IL)
1 day ago

Responsible for a high volume of inbound and outbound calls with customers, physician offices, patients or third party providers about the companys products or services following standard SOPs and...

Remote Work

Inside Sales Representative (Call Center)

Oak Brook, IL (12 miles from Itasca, IL)
1 day ago

Oak Brook, IL (12 miles from Itasca, IL)
1 day ago

Inside Sales Representative (Call Center) Location: Oak Brook, IL - Corporate General Description Chiro One Wellness Centers is a high-growth, healthcare organization with 150+ clinics, primarily...

Call Center Representative

Schaumburg, IL (5 miles from Itasca, IL)
2 days ago

Schaumburg, IL (5 miles from Itasca, IL)
2 days ago

Be the first point of contact for clients calling about their banking needs. Use your communication skills and digital knowledge to resolve issues, offer financial advice, and promote products and...

Remote Work

Inbound Call Center Representative

Chicago, IL (18 miles from Itasca, IL)
3 days ago

Chicago, IL (18 miles from Itasca, IL)
3 days ago

Inbound Call Center Representative Job Description Patient Services Inbound Representative (Chicago, IL) Bring your passion for making a meaningful difference in people's lives to the forefront in this...

Call Center Representative (Temporary)

Chicago, IL (18 miles from Itasca, IL)
3 days ago

Chicago, IL (18 miles from Itasca, IL)
3 days ago

Call Center Representatives handle requests provide explanations regarding benefits and plan provisions, review claims information and update account owner contacts using provided processes....

Remote Work

Customer Relations Associate

Bolingbrook, IL (19 miles from Itasca, IL)
3 days ago

Bolingbrook, IL (19 miles from Itasca, IL)
3 days ago

Pay Range: $15.00 - $20.50 POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and...

Digital Banking Call Center Representative

Worth, IL (22 miles from Itasca, IL)
5 days ago

Worth, IL (22 miles from Itasca, IL)
5 days ago

Top Skills Digital Banking Call Center Operations Customer Service & Troubleshooting Microsoft Office Suite Work Environment This is a remote role....

Remote Work

Client Support Specialist

Riverwoods, IL (15 miles from Itasca, IL)
5 days ago

Riverwoods, IL (15 miles from Itasca, IL)
5 days ago

Discover. A brighter future. With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed...

Student Finance Representative-(Call Center/Customer Service)

Lisle, IL (13 miles from Itasca, IL)
6 days ago

Lisle, IL (13 miles from Itasca, IL)
6 days ago

Company Description About Adtalem Global Education Adtalem Global Education is a national leader in post-secondary education and leading provider of professional talent to the healthcare industry....

Inbound Call Center Representative

Bannockburn, IL (15 miles from Itasca, IL)
6 days ago

Bannockburn, IL (15 miles from Itasca, IL)
6 days ago

As the Inbound Call Center Representative, you will serve as the first point of contact for our members, delivering exceptional service in a fast-paced, high -volume credit union contact center environment...

Call Center Customer Service Representative

Chicago, IL (18 miles from Itasca, IL)
7 days ago

Chicago, IL (18 miles from Itasca, IL)
7 days ago

Call Center experience in a healthcare related organization is preferred....

Call Center Customer Service Representative-Bilingual

Chicago, IL (18 miles from Itasca, IL)
7 days ago

Chicago, IL (18 miles from Itasca, IL)
7 days ago

Call Center experience in a healthcare related organization is preferred....

View all 39 jobs

Demographic Data for Itasca, IL

Moving to Itasca, IL? Find some basic demographic data about Itasca, IL below.

Median Age

Average Household Income

Home Value vs Household Income in Itasca, IL

Local

National

Total Population

11,214

Number of Businesses

756

City Size

Medium/Sm

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Call Center Training

Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help you improve your phone skills which will...

Effective Questioning for Call Handlers

How an organisation handles phone calls can have a direct impact on its success - a badly handled call can mean limited information that might affect service delivery, customer satisfaction and...

Salary for Call Center Representative Jobs in Itasca, IL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Itasca, IL offer the following education background

High School or GED

32.8%

Bachelor's Degree

25.1%

Associate's Degree

17.2%

Vocational Degree or Certification

14.9%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Itasca, IL

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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