Call Center Representative Jobs in Dolton, IL
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Inbound Call Center Representative
- Chicago, IL (19 miles from Dolton, IL)
- 2 hours ago
- Chicago, IL (19 miles from Dolton, IL)
- 2 hours ago
Inbound Call Center Representative Job Description Patient Services Inbound Representative (Chicago, IL) Bring your passion for making a meaningful difference in people's lives to the forefront in this...
Call Center Representative (Temporary)
- Chicago, IL (19 miles from Dolton, IL)
- 2 hours ago
- Chicago, IL (19 miles from Dolton, IL)
- 2 hours ago
Call Center Representatives handle requests provide explanations regarding benefits and plan provisions, review claims information and update account owner contacts using provided processes....
Remote Work- Bolingbrook, IL (24 miles from Dolton, IL)
- 2 hours ago
- Bolingbrook, IL (24 miles from Dolton, IL)
- 2 hours ago
Pay Range: $15.00 - $20.50 POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and...
- Chicago, IL (19 miles from Dolton, IL)
- 15 hours ago
- Chicago, IL (19 miles from Dolton, IL)
- 15 hours ago
SCR Medical Transportation LLC We are hiring for the following onsite shifts at $17.00/hour, $17.50 after training: Second shift: 2:15PM-10:45PM, must be able to work both Saturday and Sunday,...
Digital Banking Call Center Representative
- Worth, IL (10 miles from Dolton, IL)
- 2 days ago
- Worth, IL (10 miles from Dolton, IL)
- 2 days ago
Top Skills Digital Banking Call Center Operations Customer Service & Troubleshooting Microsoft Office Suite Work Environment This is a remote role....
Remote Work- Worth, IL (10 miles from Dolton, IL)
- 2 days ago
- Worth, IL (10 miles from Dolton, IL)
- 2 days ago
Financial Services Representative II - Inbound Contact Center Location: [Insert Location] Job Type: Full-Time Experience Level: Intermediate Preferred Education: Bachelor's Degree Role Overview...
Call Center Customer Service Representative
- Chicago, IL (19 miles from Dolton, IL)
- 4 days ago
- Chicago, IL (19 miles from Dolton, IL)
- 4 days ago
Call Center experience in a healthcare related organization is preferred....
Call Center Customer Service Representative-Bilingual
- Chicago, IL (19 miles from Dolton, IL)
- 4 days ago
- Chicago, IL (19 miles from Dolton, IL)
- 4 days ago
Call Center experience in a healthcare related organization is preferred....
Call Center Representative/Operator
- Munster, IN (7 miles from Dolton, IL)
- 5 days ago
- Munster, IN (7 miles from Dolton, IL)
- 5 days ago
Shift: Mon-Friday 3:00 pm - 11:30 pm Location: Community Hospital, Munster, IN Job Description: The Call Center Representative/Operator provides basic system-wide telephone support functions for Powers...
ULINE- Call Center Representative
- Burr Ridge, IL (18 miles from Dolton, IL)
- 5 days ago
- Burr Ridge, IL (18 miles from Dolton, IL)
- 5 days ago
Customer Service Representative Pay from $24 to $29 per hour with significant growth and earning potential! Includes $2 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI 53144...
Call Center Representative - Healthcare Services
- Chicago, IL (19 miles from Dolton, IL)
- 5 days ago
- Chicago, IL (19 miles from Dolton, IL)
- 5 days ago
Position Summary We're looking for highly motivated and empathetic Call Center Representatives to join our growing team....
- Merrillville, IN (17 miles from Dolton, IL)
- 5 days ago
- Merrillville, IN (17 miles from Dolton, IL)
- 5 days ago
. - Two years of customer service, retail banking, or call center experience preferred. - Knowledge of Deposit and Loan products and procedures....
- Worth, IL (10 miles from Dolton, IL)
- 7 days ago
- Worth, IL (10 miles from Dolton, IL)
- 7 days ago
Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...
Remote WorkCall Center Customer Service Representative- Sales
- Chicago, IL (19 miles from Dolton, IL)
- 8 days ago
- Chicago, IL (19 miles from Dolton, IL)
- 8 days ago
Job Description: This position reports to our (10 S Canal St., Chicago IL) location. If selected, you must be able to report to this work location. Answer your calling and take the lead at our...
Remote Call Center Customer Service Representative
- Chicago, IL (19 miles from Dolton, IL)
- 13 days ago
- Chicago, IL (19 miles from Dolton, IL)
- 13 days ago
POSITION HIGHLIGHTS: Title: Remote Customer Service Representative Must have 2 years of call center experience. Must have experience working remotely....
Remote WorkDemographic Data for Dolton, IL
Moving to Dolton, IL? Find some basic demographic data about Dolton, IL below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Dolton, IL
Highest Education Level
Call Center Representatives in Dolton, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Data Entry
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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