Call Center Representative Jobs in Crest Hill, IL
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Agent - Patient Access - Remote
- Downers Grove, IL (18 miles from Crest Hill, IL)
- 9 hours ago
- Downers Grove, IL (18 miles from Crest Hill, IL)
- 9 hours ago
Overview In the Access Management Agent (Call Center Agent) role, you will provide an exceptional and memorable first impression for incoming patients by accurately following ATIs established...
Remote WorkInbound, Claims Call Center Representative
- Naperville, IL (14 miles from Crest Hill, IL)
- 2 days ago
- Naperville, IL (14 miles from Crest Hill, IL)
- 2 days ago
center experience Strong data entry skills and the ability to type 32 WPM or more Demonstrated proficiency in Windows based operating systems and Microsoft office Ability to navigate multiple computer...
Remote Work- Oak Brook, IL (19 miles from Crest Hill, IL)
- 18 days ago
- Oak Brook, IL (19 miles from Crest Hill, IL)
- 18 days ago
Contact Center Representative Location Oak Brook, Illinois Internal Applicants must apply by 7/15 SUMMARY The primary responsibility of the Member Contact Center Representative is to act as...
- Oak Brook, IL (19 miles from Crest Hill, IL)
- 24 days ago
- Oak Brook, IL (19 miles from Crest Hill, IL)
- 24 days ago
If you are a current Chamberlain Group employee, please click here to apply through your Workday account. Chamberlain Group is a global leader in access solutions with top brands, such as...
Contact (Call) Center Representative
- Aurora, IL (17 miles from Crest Hill, IL)
- 27 days ago
- Aurora, IL (17 miles from Crest Hill, IL)
- 27 days ago
We're currently looking for our newest Contact (Call) Center Representatives! No late evenings, Sundays, or major holidays required....
Digital Banking Call Center Representative
- Worth, IL (19 miles from Crest Hill, IL)
- 30+ days ago
- Worth, IL (19 miles from Crest Hill, IL)
- 30+ days ago
Top Skills Digital Banking Call Center Operations Customer Service & Troubleshooting Microsoft Office Suite Work Environment This is a remote role....
Remote Work- Worth, IL (19 miles from Crest Hill, IL)
- 30+ days ago
- Worth, IL (19 miles from Crest Hill, IL)
- 30+ days ago
Financial Services Representative II - Inbound Contact Center Location: [Insert Location] Job Type: Full-Time Experience Level: Intermediate Preferred Education: Bachelor's Degree Role Overview...
ULINE- Call Center Representative
- Burr Ridge, IL (15 miles from Crest Hill, IL)
- 30+ days ago
- Burr Ridge, IL (15 miles from Crest Hill, IL)
- 30+ days ago
Customer Service Representative Pay from $24 to $29 per hour with significant growth and earning potential! Includes $2 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI 53144...
Contact Center Representative - Bilingual Required
- Olympia Fields, IL (22 miles from Crest Hill, IL)
- 60+ days ago
- Olympia Fields, IL (22 miles from Crest Hill, IL)
- 60+ days ago
Aunt Martha’s Health and Wellness boldly commits to supporting the well-being of our communities, ensuring equity in access and delivering exceptional care inspired by a culture of innovation. We...
Remote WorkEntry Level Claims Call Center Specialist
- Bedford Park, IL (20 miles from Crest Hill, IL)
- 90+ days ago
- Bedford Park, IL (20 miles from Crest Hill, IL)
- 90+ days ago
We are seeking Claims Call Center Specialists for our growing insurance company! The Claims Call Center Specialist will be responsible for the intake of initial reports of losses. They will...
Demographic Data for Crest Hill, IL
Moving to Crest Hill, IL? Find some basic demographic data about Crest Hill, IL below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Crest Hill, IL
Highest Education Level
Call Center Representatives in Crest Hill, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Customer Satisfaction
- Claims
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Staffing
- Account Management
- Listening
- Telephone Skills
- High School Diploma
- Troubleshooting
- Driving
- Negotiation
- Punctual
- Typing
- Conflict Resolution
- Microsoft Outlook
- Investigation
- Verbal Communication
- Collaboration
- Interpersonal Skills
- Data Entry
- Multitasking
- Team Building
- Microsoft PowerPoint
- English
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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