Call Center Representative Jobs in Pearl City, HI
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Securitas Technology
- Honolulu, HI (8 miles from Pearl City, HI)
- 3 days ago
- Honolulu, HI (8 miles from Pearl City, HI)
- 3 days ago
Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000...
In Person- Servco Pacific Inc.
- Waipahu, HI (6 miles from Pearl City, HI)
- 4 days ago
- Waipahu, HI (6 miles from Pearl City, HI)
- 4 days ago
The part-time Customer Relations Associate greets all walk-in customers at Servco Leeward and makes customers feel comfortable by creating a warm and friendly environment. Responsibilities: Greets...
In PersonCall Center Representative - Bilingual
- Reliable Parts
- Waipahu, HI (6 miles from Pearl City, HI)
- 5 days ago
- Waipahu, HI (6 miles from Pearl City, HI)
- 5 days ago
The Customer Sales Representative position communicates with customers via telephone, live chat, and email to assist with ordering products, resolving conflicts with order discrepancies & shipping...
In Person- HawaiiUSA Federal Credit Union
- Pearl City, HI
- 30+ days ago
- Pearl City, HI
- 30+ days ago
Call Center Agent HawaiiUSA Federal Credit Union - 3.6 Pearl City, HI Job Details Full-time $21 an hour 1 day ago Benefits Paid training Health savings account AD&D insurance Disability insurance...
In PersonClient Relations Specialist (Japanese Speaking)
- Hilton Grand Vacations
- Honolulu, HI (8 miles from Pearl City, HI)
- 45+ days ago
- Honolulu, HI (8 miles from Pearl City, HI)
- 45+ days ago
As a Client Relations Specialist (Japanese Speaking), you are the primary liaison to our international customers during the follow-up process of incomplete paperwork/monies for contracts and...
In PersonDemographic Data for Pearl City, HI
Moving to Pearl City, HI? Find some basic demographic data about Pearl City, HI below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Pearl City, HI
Highest Education Level
Call Center Representatives in Pearl City, HI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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