Call Center Representative Jobs in Hawaii
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Elite Parking Services is hiring a full time Call Center Representative. Hours of operation for the call center is 8am to 10pm, Monday to Friday. Pay rate is $18/hour....
Graveyard Shift Call Center Representative (217678-04) A local utility company is looking for customer service driven individuals to assist their customer relations department....
Remote WorkSecurity Call Center Representative - $18/hr - Weekly Pay - Start ASAP - Parking Provided
- Honolulu, HI
- 7 days ago
- Honolulu, HI
- 7 days ago
Additional Skills & Qualifications + Call center experience preferred. + Previous customer service experience required. + Dependable: Reliable and trustworthy. + People-oriented: Enjoys interacting...
Work Schedule:Full time hours, 8:30am-5pm may include a Saturday or Sunday Pay:$18-$20/hr Location:Honolulu, HI Youd be great for the Call Center Representative role if you have the following: - High...
Medical Insurance Call Center Representative - $20/hr - Weekly Pay - Start ASAP
- Honolulu, HI
- 8 days ago
- Honolulu, HI
- 8 days ago
This position is fully in-person on Oahu** Schedule: Monday-Friday daytime Location: Ala Moana or Kapolei Description Assist customers in a timely and accurate manner through phone interactions....
Full-time, Nightshift Call Center Representative Location: Honolulu Industry: Utility Schedule: Must be available Sunday through Saturday from 10:00 pm to 6:00 am Pay: $30.00 per hour Candidates must...
As a Client Relations Specialist (Japanese Speaking), you are the primary liaison to our international customers during the follow-up process of incomplete paperwork/monies for contracts and...
Company Description Situated on sacred land marked by royal fish ponds, natural lava plains, lush tropical gardens and alluring beaches, Mauna Lani - meaning "mountain reaching heaven," is an...
The Customer Relations Associate greets all walk-in customers at Servco Toyota Honolulu and makes customers feel comfortable by creating a warm and friendly environment. Responsibilities: Greets...
Full-time, Call Center Representative Location: Honolulu (Downtown) Industry: Insurance Schedule: Monday through Friday from 8:00am to 4:30pm (including 1 hour lunch break) Pay: $18.00 per hour Candidates...
As a Client Relations Specialist, you are the primary liaison to our customers during the follow-up process of incomplete paperwork/monies for contracts and deeding of the client's new purchase....
Demographic Data for Hawaii
Moving to Hawaii? Find some basic demographic data about Hawaii below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Hawaii
Highest Education Level
Call Center Representatives in Hawaii offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »