Call Center Representative Jobs in Macon, GA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Remote Call Center Representative
- Warner Robins, GA (11 miles from Macon, GA)
- 5 days ago
- Warner Robins, GA (11 miles from Macon, GA)
- 5 days ago
We are seeking a dedicated and customer-focused Call Center Representative to join our team....
Remote WorkHiring Call Center Reps To Work From Home – $16/HR Weekly Pay + Benefits GA, FL, AZ, UT Only
- Macon, GA
- 6 days ago
- Macon, GA
- 6 days ago
Position: Remote Call Center Representative Role : Temp-to-Hire Pay: $16/hr. Paid Weekly + Benefits Schedule: 8hr Shift between 8am-10pm EST....
Remote WorkRemote Call Center Representative
- Robins AFB, GA (14 miles from Macon, GA)
- 30+ days ago
- Robins AFB, GA (14 miles from Macon, GA)
- 30+ days ago
We are seeking a dedicated and customer-focused Call Center Representative to join our team....
Remote WorkDemographic Data for Macon, GA
Moving to Macon, GA? Find some basic demographic data about Macon, GA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Macon, GA
Highest Education Level
Call Center Representatives in Macon, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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