Call Center Representative Jobs in Lawrenceville, GA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
HR Contact Center Representative I - REMOTE
- Alpharetta, GA (21 miles from Lawrenceville, GA)
- 1 day ago
- Alpharetta, GA (21 miles from Lawrenceville, GA)
- 1 day ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ). Job Description : The HR Contact Center Representative is the primary point of contact to help triage and resolve...
Remote Work- Alpharetta, GA (21 miles from Lawrenceville, GA)
- 5 days ago
- Alpharetta, GA (21 miles from Lawrenceville, GA)
- 5 days ago
A client of Insight Global is looking for a Client Support Specialist to join their team in Alpharetta, GA. What you can expect on a typical day: Client Support. You will help our clients manage...
- Sandy Springs, GA (23 miles from Lawrenceville, GA)
- 10 days ago
- Sandy Springs, GA (23 miles from Lawrenceville, GA)
- 10 days ago
Call Center Agent Full-time Company Description About Us At Blue Print Out, we specialize in delivering top-tier customer communication solutions that help businesses strengthen relationships with...
Call Center Representative(Spanish Bilingual) Part Time
- Stone Mountain, GA (16 miles from Lawrenceville, GA)
- 10 days ago
- Stone Mountain, GA (16 miles from Lawrenceville, GA)
- 10 days ago
The Call Center Representative answers general Stone Mountain Park inquiries, makes reservations for Campground and Hotels, communicates information via telephone and email and assists with other Guest...
Hiring Call Center Reps To Work From Home – $16/HR Weekly Pay + Benefits GA, FL, AZ, UT Only
- Atlanta, GA (22 miles from Lawrenceville, GA)
- 10 days ago
- Atlanta, GA (22 miles from Lawrenceville, GA)
- 10 days ago
center experience....
Remote WorkCall Center Representative - 3rd shift
- Duluth, GA (9 miles from Lawrenceville, GA)
- 19 days ago
- Duluth, GA (9 miles from Lawrenceville, GA)
- 19 days ago
We are seeking a motivated and customer-focused individual to join our team as an Entry-Level Travel Consultant in the Contact Center. In this role, you will handle inbound inquiries, offering...
Position Summary We are actively recruiting for a Corporate Lead Call Center Representative to join our growing team at Eye South Partners....
POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling...
Client Support Specialist - Greater Atlanta, GA Area
- Alpharetta, GA (21 miles from Lawrenceville, GA)
- 25 days ago
- Alpharetta, GA (21 miles from Lawrenceville, GA)
- 25 days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
- Oakwood, GA (17 miles from Lawrenceville, GA)
- 45+ days ago
- Oakwood, GA (17 miles from Lawrenceville, GA)
- 45+ days ago
Preferred Experience: Call center experience....
Remote WorkMedicaid Call Center Representative
- Tucker, GA (14 miles from Lawrenceville, GA)
- 90+ days ago
- Tucker, GA (14 miles from Lawrenceville, GA)
- 90+ days ago
Experience: At least two years of customer service experience required; call center experience is strongly preferred....
Demographic Data for Lawrenceville, GA
Moving to Lawrenceville, GA? Find some basic demographic data about Lawrenceville, GA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Lawrenceville, GA
Highest Education Level
Call Center Representatives in Lawrenceville, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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