Call Center Representative Jobs in Duluth, GA

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 41 Jobs

Patient Contact Center Representative - Billing Specialist - CPC or CPB REQUIRED - Mon - Fri 8:00am - 5:00pm - 100% Remote

Oakwood, GA (21 miles from Duluth, GA)
7 hours ago

Oakwood, GA (21 miles from Duluth, GA)
7 hours ago

Job Category: Revenue Cycle Work Shift/Schedule: 8 Hr Morning - Afternoon Northeast Georgia Health System is rooted in a foundation of improving the health of our communities. About the Role: Job...

Remote Work

Customer Care (Call Center) Agent

Atlanta, GA (21 miles from Duluth, GA)
1 day ago

Atlanta, GA (21 miles from Duluth, GA)
1 day ago

Minimum Qualifications & Education Bachelor's degree from a four-year accredited college and three years of recent call center experience preferred, or an equivalent combination of college and experience...

Quality Rated Family Support Call Center Specialist

Atlanta, GA (21 miles from Duluth, GA)
1 day ago

Atlanta, GA (21 miles from Duluth, GA)
1 day ago

Closing Date: May 6, 2025 Salary: $35,618.70 - $46,245.72 - Commensurate with education and experience Job Code: GST122 Pay Grade: H Location: This position will require travel to DECAL...

Corporate Call Center Representative

Lawrenceville, GA (9 miles from Duluth, GA)
1 day ago

Lawrenceville, GA (9 miles from Duluth, GA)
1 day ago

Position Summary As a Call Center Representative, you will play a vital role in delivering high-quality service to our patients and ensuring their needs are met promptly and professionally....

Remote Call Center Rep - Starting Wednesday, June 11, 2025

Atlanta, GA (21 miles from Duluth, GA)
1 day ago

Atlanta, GA (21 miles from Duluth, GA)
1 day ago

Overview Please Note: After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, “Verint”. This online interview...

Remote Work

Call Center Representative - Remote

Atlanta, GA (21 miles from Duluth, GA)
2 days ago

Atlanta, GA (21 miles from Duluth, GA)
2 days ago

Call Center Representative - Remote Atlanta, Georgia, USA Customer Account Research Full time Apr 27 2025 TSYS Job ID: R0061661 Description Summary of This Role Investigates potential credit card fraud...

Call Center Specialist - Weekends Night

Atlanta, GA (21 miles from Duluth, GA)
3 days ago

Atlanta, GA (21 miles from Duluth, GA)
3 days ago