Call Center Representative Jobs in Atlanta, GA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Minimum Qualifications & Education Bachelor's degree from a four-year accredited college and three years of recent call center experience preferred, or an equivalent combination of college and experience...
Quality Rated Family Support Call Center Specialist
- Atlanta, GA
- 15 hours ago
- Atlanta, GA
- 15 hours ago
Closing Date: May 6, 2025 Salary: $35,618.70 - $46,245.72 - Commensurate with education and experience Job Code: GST122 Pay Grade: H Location: This position will require travel to DECAL...
Remote Call Center Rep - Starting Wednesday, June 11, 2025
- Atlanta, GA
- 1 day ago
- Atlanta, GA
- 1 day ago
Overview Please Note: After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, “Verint”. This online interview...
Remote WorkCall Center Representative - Remote Atlanta, Georgia, USA Customer Account Research Full time Apr 27 2025 TSYS Job ID: R0061661 Description Summary of This Role Investigates potential credit card fraud...
Responsibilities Behavioral Health Connections, Inc. is a provider of patient-focused, comprehensive mental health services. We offer mental health evaluations to children, adolescents, adults and...
Responsibilities Behavioral Health Connections, Inc. is a provider of patient-focused, comprehensive mental health services. We offer mental health evaluations to children, adolescents, adults and...
Responsibilities Behavioral Health Connections, Inc. is a provider of patient-focused, comprehensive mental health services. We offer mental health evaluations to children, adolescents, adults and...
Responsibilities Behavioral Health Connections, Inc. is a provider of patient-focused, comprehensive mental health services. We offer mental health evaluations to children, adolescents, adults and...
Responsibilities Behavioral Health Connections, Inc. is a provider of patient-focused, comprehensive mental health services. We offer mental health evaluations to children, adolescents, adults and...
Cadence Bank: A distinctive beat. A unique rhythm. A synchronized harmony. Cadence Bank strives to innovate by promoting fresh ideas, making technology accessible, and combining high tech with...
- Duluth, GA (21 miles from Atlanta, GA)
- 6 days ago
- Duluth, GA (21 miles from Atlanta, GA)
- 6 days ago
Our client is a leading healthcare organization with an upcoming class for Call Center Representatives in Duluth, GA....
Remote WorkIMMEDIATE 100% REMOTE CALL CENTER REPRESENTATIVES NEEDED OPPORTUNITY TO WORK WITH ONE OF THE LARGEST EDUCATIONAL COMPANIES IN THE AREA MUST BE FLEXIBLE TO WORK ANY SHIFT BETWEEN 8AM - 10PM MUST BE OPEN...
Remote WorkDon't worry if you don't have previous call center experience, we are happy to teach you! This position will be in the Call Center and be responsible for high call volumes....
Reports To: Lead Nurture Supervisor Role Overview: The Lead Nurture Specialist supports enrollment activities by contacting prospective students and families interested in our full-time virtual...
Requirements: 1-2+ years of call center experience. Preferred experience with outbound calls....
Remote WorkDemographic Data for Atlanta, GA
Moving to Atlanta, GA? Find some basic demographic data about Atlanta, GA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Atlanta, GA
Highest Education Level
Call Center Representatives in Atlanta, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Insurance Verification
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Telephone Skills
- Collections
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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