Call Center Representative Jobs in Atlanta, GA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than...
Summary of This Role Investigates potential credit card fraud cases based on information received from the fraud detection system. Analyzes several aspects of account history, to include payment...
Call Center Representative - Remote (US Based)- $15p/hr & Day 1 Benefits
- Atlanta, GA
- 1 day ago
- Atlanta, GA
- 1 day ago
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our...
Inbound Call Center Agents- Great Company -Start ASAP- Read the Working Hours
- Marietta, GA (16 miles from Atlanta, GA)
- 1 day ago
- Marietta, GA (16 miles from Atlanta, GA)
- 1 day ago
We are seeking several dedicated and enthusiastic Inbound Call Center Representative to join our dynamic team....
- Marietta, GA (16 miles from Atlanta, GA)
- 3 days ago
- Marietta, GA (16 miles from Atlanta, GA)
- 3 days ago
Call Center Representative Job ID: 24985 Marietta, Gia Onsite Contract To Hire Non-Clinical Healthcare $19 - $20 Job Details Call Center Representative needed to support primary care clinics for a Gia...
Call Center Specialist - Weekends Day - ATL Command Center
- Atlanta, GA
- 5 days ago
- Atlanta, GA
- 5 days ago
Responsibilities Behavioral Health Connections, Inc. is a provider of patient-focused, comprehensive mental health services. We offer mental health evaluations to children, adolescents, adults and...
Call Center Specialist - Full Time Days - ATL Command Center
- Atlanta, GA
- 5 days ago
- Atlanta, GA
- 5 days ago
Responsibilities Behavioral Health Connections, Inc. is a provider of patient-focused, comprehensive mental health services. We offer mental health evaluations to children, adolescents, adults and...
Call Center Specialist - Full Time Evening- ATL Command Center
- Atlanta, GA
- 5 days ago
- Atlanta, GA
- 5 days ago
Responsibilities Behavioral Health Connections, Inc. is a provider of patient-focused, comprehensive mental health services. We offer mental health evaluations to children, adolescents, adults and...
Work From Home Call Center Customer Service
- Marietta, GA (16 miles from Atlanta, GA)
- 6 days ago
- Marietta, GA (16 miles from Atlanta, GA)
- 6 days ago
Our client Alight, believes a company’s success starts with its people. It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology,...
Remote WorkTraffic Monitoring Operator/Call Center - 2nd and/or 3rd Shifts available
- Atlanta, GA
- 6 days ago
- Atlanta, GA
- 6 days ago
Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or...
Innova Solutions is immediately hiring for a Call Center Representative....
Remote Work- Sandy Springs, GA (12 miles from Atlanta, GA)
- 10 days ago
- Sandy Springs, GA (12 miles from Atlanta, GA)
- 10 days ago
Call Center Agent Full-time Company Description About Us At Blue Print Out, we specialize in delivering top-tier customer communication solutions that help businesses strengthen relationships with...
Call Center Representative(Spanish Bilingual) Part Time
- Stone Mountain, GA (11 miles from Atlanta, GA)
- 10 days ago
- Stone Mountain, GA (11 miles from Atlanta, GA)
- 10 days ago
The Call Center Representative answers general Stone Mountain Park inquiries, makes reservations for Campground and Hotels, communicates information via telephone and email and assists with other Guest...
Hiring Call Center Reps To Work From Home – $16/HR Weekly Pay + Benefits GA, FL, AZ, UT Only
- Atlanta, GA (7 miles from Atlanta, GA)
- 10 days ago
- Atlanta, GA (7 miles from Atlanta, GA)
- 10 days ago
center experience....
Remote WorkBi-lingual Onsite Call Center Rep - Starting Monday, 9/8/2025 (Peachtree Corners)
- Atlanta, GA
- 13 days ago
- Atlanta, GA
- 13 days ago
Overview Please Note: After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, “Verint”. This online interview...
Demographic Data for Atlanta, GA
Moving to Atlanta, GA? Find some basic demographic data about Atlanta, GA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Atlanta, GA
Highest Education Level
Call Center Representatives in Atlanta, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »