Call Center Representative Jobs in Ponte Vedra Beach, FL
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Jacksonville, FL (23 miles from Ponte Vedra Beach, FL)
- 8 hours ago
- Jacksonville, FL (23 miles from Ponte Vedra Beach, FL)
- 8 hours ago
The Call Center Representative exercises no supervision over other employees....
Contact Center Representative- Credit Card Jacksonville, Florida
- Jacksonville, FL (23 miles from Ponte Vedra Beach, FL)
- 23 hours ago
- Jacksonville, FL (23 miles from Ponte Vedra Beach, FL)
- 23 hours ago
Work Location: Jacksonville, Florida, United States of America Hours: 40 Pay Details: $22.00 - $30.00 USD TD is committed to providing fair and equitable compensation opportunities to all...
- Jacksonville, FL (23 miles from Ponte Vedra Beach, FL)
- 2 days ago
- Jacksonville, FL (23 miles from Ponte Vedra Beach, FL)
- 2 days ago
Overview Job Purpose The Client Support Specialist acts as a support resource to our customer base utilizing ICE Mortgage Technology products, services, platform technologies, and workflows. The...
Claims Call Center Representative
- Jacksonville, FL (23 miles from Ponte Vedra Beach, FL)
- 3 days ago
- Jacksonville, FL (23 miles from Ponte Vedra Beach, FL)
- 3 days ago
Job Title: Claims Call Center Representative Location: Jacksonville, FL Shifts Available: 10am - 7pm or 12pm - 9pm (eastern time) Join Our Team at Stillwater Insurance Group!...
Customer Success Agent - Call Center
- Ponte Vedra Beach, FL
- 10 days ago
- Ponte Vedra Beach, FL
- 10 days ago
The Agent, Customer Success will support FMCs Call Center operations....
- Jacksonville, FL (23 miles from Ponte Vedra Beach, FL)
- 17 days ago
- Jacksonville, FL (23 miles from Ponte Vedra Beach, FL)
- 17 days ago
Overview Job Purpose The team is in charge of analysis, checks and monitoring for ICE Data Indices and Pricing & Analytics clients globally. A significant part of the job is working with global...
Delivery Client Support Specialist
- Jacksonville, FL (23 miles from Ponte Vedra Beach, FL)
- 19 days ago
- Jacksonville, FL (23 miles from Ponte Vedra Beach, FL)
- 19 days ago
Delivery Client Support Specialist Intercontinental Exchange United States, Florida, Jacksonville 4800 East Deer Lake Drive (Show on map) Jun 09, 2025 Overview Job Purpose ICE Data Services is...
Call Center Rep / Pharmacy Tech Support (Remote-Friendly in the US)
- Jacksonville, FL (23 miles from Ponte Vedra Beach, FL)
- 19 days ago
- Jacksonville, FL (23 miles from Ponte Vedra Beach, FL)
- 19 days ago
We are excited to announce that currently we are looking for a 100% remote (work from homeWFH) contract **Pharmacy Support Call Center Representative** to join our team....
Remote WorkCALL CENTER REP - REMOTE AFTER TRAINING! Staffing Now Jacksonville
- Jacksonville, FL (23 miles from Ponte Vedra Beach, FL)
- 19 days ago
- Jacksonville, FL (23 miles from Ponte Vedra Beach, FL)
- 19 days ago
Staffing Now Jacksonville, FL (Remote) Contract to Hire Job Details SNI Companies is looking for Call Center Representatives to join a great organization in the Jacksonville, FL area!...
Client Support Specialist (Invoicing)
- Jacksonville, FL (23 miles from Ponte Vedra Beach, FL)
- 30+ days ago
- Jacksonville, FL (23 miles from Ponte Vedra Beach, FL)
- 30+ days ago
Overview Job Purpose The Client Support Specialist I acts as a subject-matter and product-area specialist to provide technical and business support to our customer base utilizing ICE Mortgage...
Client Support Specialist II (Derivatives)
- Jacksonville, FL (23 miles from Ponte Vedra Beach, FL)
- 45+ days ago
- Jacksonville, FL (23 miles from Ponte Vedra Beach, FL)
- 45+ days ago
Overview Job Purpose ICE Data Services (IDS), a leading provider of financial market data, has an opening to support ICE Data Derivatives, which provides data and analytics for risk management of...
Demographic Data for Ponte Vedra Beach, FL
Moving to Ponte Vedra Beach, FL? Find some basic demographic data about Ponte Vedra Beach, FL below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Ponte Vedra Beach, FL
Highest Education Level
Call Center Representatives in Ponte Vedra Beach, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »