Call Center Representative Jobs in Ponte Vedra Beach, FL
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Customer Care Associate (Bilingual Preferred)
- Jacksonville, FL (23 miles from Ponte Vedra Beach, FL)
- 7 days ago
- Jacksonville, FL (23 miles from Ponte Vedra Beach, FL)
- 7 days ago
Triad Financial Services, Inc., is your trusted partner in the world of manufactured & mobile home loans! With more than 60 years of lending experience, we are a top choice for Borrowers, Dealers,...
Client Support Specialist II, MLS (Multiple Listing Service)
- Jacksonville, FL (23 miles from Ponte Vedra Beach, FL)
- 9 days ago
- Jacksonville, FL (23 miles from Ponte Vedra Beach, FL)
- 9 days ago
Overview Job Purpose The Client Support Specialist II acts as a subject-matter and product-area specialist to provide technical and business support to our customer base utilizing ICE Mortgage...
Seeking Call Center Reps To Work From Home – $16/HR Weekly Pay + Benefits GA, FL, AZ, UT Only
- Jacksonville, FL (23 miles from Ponte Vedra Beach, FL)
- 11 days ago
- Jacksonville, FL (23 miles from Ponte Vedra Beach, FL)
- 11 days ago
center experience....
Remote WorkCall Center Rep - Remote after training!
- Jacksonville, FL (23 miles from Ponte Vedra Beach, FL)
- 11 days ago
- Jacksonville, FL (23 miles from Ponte Vedra Beach, FL)
- 11 days ago
SNI Companies is looking for Call Center Representatives to join a great organization in the Jacksonville, FL area! This is an entry level position....
Remote WorkCustomer Care Associate I - FM
- Jacksonville, FL (23 miles from Ponte Vedra Beach, FL)
- 14 days ago
- Jacksonville, FL (23 miles from Ponte Vedra Beach, FL)
- 14 days ago
Job Summary Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues....
Claims Call Center Representative
- Jacksonville, FL (23 miles from Ponte Vedra Beach, FL)
- 45+ days ago
- Jacksonville, FL (23 miles from Ponte Vedra Beach, FL)
- 45+ days ago
Job Title: Claims Call Center Representative Location: Jacksonville, FL Shifts Available: 9:30am - 6:30pm (eastern time) Join Our Team at Stillwater Insurance Group!...
Customer Success Agent - Call Center
- Ponte Vedra Beach, FL
- 60+ days ago
- Ponte Vedra Beach, FL
- 60+ days ago
The Agent, Customer Success will support FMCs Call Center operations....
CALL CENTER REP - REMOTE AFTER TRAINING! Staffing Now Jacksonville
- Jacksonville, FL (23 miles from Ponte Vedra Beach, FL)
- 60+ days ago
- Jacksonville, FL (23 miles from Ponte Vedra Beach, FL)
- 60+ days ago
Staffing Now Jacksonville, FL (Remote) Contract to Hire Job Details SNI Companies is looking for Call Center Representatives to join a great organization in the Jacksonville, FL area!...
Demographic Data for Ponte Vedra Beach, FL
Moving to Ponte Vedra Beach, FL? Find some basic demographic data about Ponte Vedra Beach, FL below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Ponte Vedra Beach, FL
Highest Education Level
Call Center Representatives in Ponte Vedra Beach, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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