Call Center Representative Jobs in Jacksonville, FL
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Patient Scheduling Call Center Agent FT and PT
- HCA Healthcare
- Jacksonville, FL
- moments ago
- Jacksonville, FL
- moments ago
The Patient Scheduling Call Center Agent is responsible for answering incoming phone calls, scheduling patient physician appointments in the registration system, insurance verification, routing...
Remote Part TimePrior sales or call center experience is preferred....
RemoteDirect Hire Bilingual Call Center Associate
- Randstad
- Jacksonville, FL
- 19 days ago
- Jacksonville, FL
- 19 days ago
Are you a proactive communicator who thrives on building long-term client relationships? We are seeking a Financial Solutions Specialist to act as a key partner for our clients in managing their...
In PersonWere hiring for a high-volume call center role supporting customer accounts, payments, billing updates, and account resolution. This is a Temp-to-Hire opportunity (eligible for permanent hire...
In PersonAbout TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over...
RemoteClaim Call Center Representative
- Stillwater Insurance Group
- Jacksonville, FL
- 30+ days ago
- Jacksonville, FL
- 30+ days ago
Claims Call Center Representative Join a collaborative, service-focused team where attention to detail, professionalism, and customer care are valued....
In Person- Universal Health Services
- Jacksonville, FL
- 45+ days ago
- Jacksonville, FL
- 45+ days ago
Responsibilities The Referral Management Center (RMC) Call Specialist is responsible for coordinating aspects of the referral process. This includes but is not limited to efficient monitoring and...
In PersonClient Support Specialist I, Bankruptcy and Foreclosure
- Intercontinental Exchange Holdings, Inc.
- Jacksonville, FL
- 45+ days ago
- Jacksonville, FL
- 45+ days ago
Overview Job Purpose The Client Support Specialist I acts as a subject-matter expert and product specialist to provide technical and business support to our customer base utilizing ICE Mortgage...
In PersonClient Support Specialist - Fixed Income
- Intercontinental Exchange Holdings, Inc.
- Jacksonville, FL
- 60+ days ago
- Jacksonville, FL
- 60+ days ago
Overview Job Purpose ICE Data Analytics has a unique opportunity for a full-time Client Support Specialist to join a team responsible for providing high quality, professional services in support...
In PersonClient Support Specialist II, MSP Client Server
- Intercontinental Exchange Holdings, Inc.
- Jacksonville, FL
- 60+ days ago
- Jacksonville, FL
- 60+ days ago
Overview Job Purpose The Client Support Specialist II acts as a subject-matter and product-area specialist to provide technical and business support to our customer base utilizing ICE Mortgage...
In PersonClient Support Specialist (Data Indices)
- Intercontinental Exchange Holdings, Inc.
- Jacksonville, FL
- 60+ days ago
- Jacksonville, FL
- 60+ days ago
Overview Job Purpose ICE Data Indices presents multiple, unique opportunities for a full time Client Support Specialist to join a team responsible for providing support of various Fixed Income...
In PersonReq ID: 352976 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking...
HybridBilingual English/Spanish Call Center Representative (Seasonal, Full-Time, Remote - Work at Home)
- Systems Integration, Inc.
- Jacksonville, FL
- 60+ days ago
- Jacksonville, FL
- 60+ days ago
At least six (6) months of customer service required; call center experience preferred. Must be a U.S. citizen and have lived in the United States for 3 out of the past 5 years....
Remote Full TimeDemographic Data for Jacksonville, FL
Moving to Jacksonville, FL? Find some basic demographic data about Jacksonville, FL below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Jacksonville, FL
Highest Education Level
Call Center Representatives in Jacksonville, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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