Call Center Representative Jobs in Brandon, FL
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
POSITION TITLE: CALL CENTER REPRESENTATIVE...
- Saint Petersburg, FL (24 miles from Brandon, FL)
- 3 days ago
- Saint Petersburg, FL (24 miles from Brandon, FL)
- 3 days ago
Description Introduction Do you have the career opportunities as a(an) Call Center Representative you want with your current employer?...
- Lakeland, FL (24 miles from Brandon, FL)
- 3 days ago
- Lakeland, FL (24 miles from Brandon, FL)
- 3 days ago
Benefits: 401(k) matching Competitive salary Dental insurance Employee discounts Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development Vision...
- Tampa, FL (10 miles from Brandon, FL)
- 4 days ago
- Tampa, FL (10 miles from Brandon, FL)
- 4 days ago
Plz read This is an appointment that is 100% commission. It is a 9 to 5 Monday through Friday position and I'm looking for committed people who already have a wired headset and a computer that is...
Remote WorkLicensed Sales Agent - Call Center
- Tampa, FL (10 miles from Brandon, FL)
- 4 days ago
- Tampa, FL (10 miles from Brandon, FL)
- 4 days ago
Slide Insurance - Fun. Innovation Driven. Fueled by Passion, Purpose and Technology. At Slide, you will not only be part of a successful team, but you will also be a part of our Slide Vibe/award...
- Lakeland, FL (24 miles from Brandon, FL)
- 9 days ago
- Lakeland, FL (24 miles from Brandon, FL)
- 9 days ago
Previous call center experience preferred. Bilingual (English and Spanish) candidates are encouraged to apply....
Remote Lead Outreach Specialist (Call Center/Sales)
- Tampa, FL (10 miles from Brandon, FL)
- 12 days ago
- Tampa, FL (10 miles from Brandon, FL)
- 12 days ago
Requirements: 1-2+ years of call center experience. Preferred experience with outbound calls....
Remote WorkPatient Support Representative call center Onsite – Lakeland, FL 33810
- Lakeland, FL (24 miles from Brandon, FL)
- 14 days ago
- Lakeland, FL (24 miles from Brandon, FL)
- 14 days ago
Overview Independent specialty pharmacy company is looking for reliablePatient Support Representative This position will support the annual enrollment process for patients accessing coverage for...
$15.50 Onsite Medical Call Center Rep (Seasonal, but can convert to perm)
- Lakeland, FL (24 miles from Brandon, FL)
- 15 days ago
- Lakeland, FL (24 miles from Brandon, FL)
- 15 days ago
RemX is seeking a Re-Enrollment Advocate for our client. You will support the annual enrollment process for patients accessing coverage for their prescribed medications through inbound and...
Call Center Representative - High Call Volume
- Saint Petersburg, FL (24 miles from Brandon, FL)
- 30+ days ago
- Saint Petersburg, FL (24 miles from Brandon, FL)
- 30+ days ago
Don't worry if you don't have previous call center experience, we are happy to teach you! This position will be in the Call Center and be responsible for high call volumes....
$15.50/Hr. Patient Support Representative (Call Center)
- Lakeland, FL (24 miles from Brandon, FL)
- 30+ days ago
- Lakeland, FL (24 miles from Brandon, FL)
- 30+ days ago
Previous Call Center experience. (1 + year preferred) Previous experience with high-volume calls - Good communication skills (verbal and written) Computer proficient (able to learn new software and...
Tolling Call Center Representative (Full-Time)
- Tampa, FL (10 miles from Brandon, FL)
- 90+ days ago
- Tampa, FL (10 miles from Brandon, FL)
- 90+ days ago
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
- Tampa, FL (10 miles from Brandon, FL)
- 30+ days ago
- Tampa, FL (10 miles from Brandon, FL)
- 30+ days ago
The Call Center Representative will answer inbound calls from specified queues and process quotes, orders, and returns....
- Saint Petersburg, FL (24 miles from Brandon, FL)
- 30+ days ago
- Saint Petersburg, FL (24 miles from Brandon, FL)
- 30+ days ago
At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience for all by providing a connected platform that bridges the gaps and...
Call Center Representative $20/hr Tampa, FL
- Tampa, FL (10 miles from Brandon, FL)
- 45+ days ago
- Tampa, FL (10 miles from Brandon, FL)
- 45+ days ago
About you: 2+ years of call center experience is required; 1+ year working in a metric-based environment. Proficiency in Microsoft Word, Excel, and Outlook....
Demographic Data for Brandon, FL
Moving to Brandon, FL? Find some basic demographic data about Brandon, FL below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Brandon, FL
Highest Education Level
Call Center Representatives in Brandon, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Administrative Skills
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »