Call Center Representative Jobs in Milford, DE
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Representative - Call Center Lead Agent
- Dover, DE (16 miles from Milford, DE)
- 11 hours ago
- Dover, DE (16 miles from Milford, DE)
- 11 hours ago
Representative - Call Center Lead Agent at Bally's (Dover Downs) in Dover, Delaware, United States Job Description The Role: Representative - Call Center Lead Agent Responsibilities: Assumes role...
- Dover, DE (16 miles from Milford, DE)
- 17 hours ago
- Dover, DE (16 miles from Milford, DE)
- 17 hours ago
This job was posted by : For more information, please see: **ESSENTIAL FUNCTIONS AND BASIC DUTIES** **Assumes responsibility for the effective, consistent, and engaging delivery of Contact Center...
Customer Care Associate - GROWMARK FS, LLC - Milford, DE
- Milford, DE
- 24 days ago
- Milford, DE
- 24 days ago
GROWMARK FS is headquartered in Milford, Delaware with branches in New York, New Jersey, Maryland, Delaware, Pennsylvania, and Virginia. GROWMARK FS has about 500 employees (including seasonal...
Medical Call Center Representative
- Rehoboth Beach, DE (22 miles from Milford, DE)
- 45+ days ago
- Rehoboth Beach, DE (22 miles from Milford, DE)
- 45+ days ago
Overview Delaware Eye Institute is searching for an enthusiastic, patient focused, Full Time Call Center Representative for our Rehoboth Beach, DE. office....
Demographic Data for Milford, DE
Moving to Milford, DE? Find some basic demographic data about Milford, DE below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Milford, DE
Highest Education Level
Call Center Representatives in Milford, DE offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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