Call Center Representative Jobs in Bridgeport, CT
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Representative $18/HR - IMMEDIATE HIRE
- TEKsystems
- Shelton, CT (10 miles from Bridgeport, CT)
- moments ago
- Shelton, CT (10 miles from Bridgeport, CT)
- moments ago
IMMEDIATE OPENING FOR CUSTOMER SERVICE REPRESENTATIVE - FULL TRAINING PROVIDED $18/HR INTERVIEWS THIS WEEK / IMMEDIATE HIRE FULL TIME POSITION SHELTON, CT (ON SITE ONLY) MONDAY - FRIDAY 9AM-5PM...
In Person- Teachers Federal Credit Union
- Hauppauge, NY (24 miles from Bridgeport, CT)
- 1 day ago
- Hauppauge, NY (24 miles from Bridgeport, CT)
- 1 day ago
Summary: The Call Center Representative serves as the first point of contact for incoming calls, establishing new membership accounts, deposit accounts, and lending products while maintaining daily...
In Person- Streamline Brands LLC
- Commack, NY (22 miles from Bridgeport, CT)
- 30+ days ago
- Commack, NY (22 miles from Bridgeport, CT)
- 30+ days ago
Are you passionate about creating memorable experiences for families while supporting life-saving swimming education? The Customer Care Associate is the welcoming face of our swim school,...
In Person- Stord
- North Haven, CT (23 miles from Bridgeport, CT)
- 30+ days ago
- North Haven, CT (23 miles from Bridgeport, CT)
- 30+ days ago
Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18...
In PersonCustomer Service Call Center Operator (Per Diem)
- Hartford HealthCare
- Bridgeport, CT
- 90+ days ago
- Bridgeport, CT
- 90+ days ago
Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite...
In PersonClient Support Specialist - Greater Tri- State Area (REMOTE)
- Fidelity Investments
- Fairfield, CT (4 miles from Bridgeport, CT)
- 90+ days ago
- Fairfield, CT (4 miles from Bridgeport, CT)
- 90+ days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
In PersonCall Center representative (Bilingual - Spanish)
- Molly Maid
- Commack, NY (22 miles from Bridgeport, CT)
- 90+ days ago
- Commack, NY (22 miles from Bridgeport, CT)
- 90+ days ago
As a Call Center Representative, you are a key team member in upholding our commitment to customer satisfaction and professionalism....
In PersonDemographic Data for Bridgeport, CT
Moving to Bridgeport, CT? Find some basic demographic data about Bridgeport, CT below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Bridgeport, CT
Highest Education Level
Call Center Representatives in Bridgeport, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
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