Call Center Representative Jobs in Golden, CO
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Remote - Call Center Customer Service Representative
- Denver, CO (21 miles from Golden, CO)
- 4 hours ago
- Denver, CO (21 miles from Golden, CO)
- 4 hours ago
Apply Now Through our dediced associes, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creing exceptional outcomes for our...
RemotePublic Safety Call Center Operator
- City of Aurora
- Aurora, CO (21 miles from Golden, CO)
- 4 days ago
- Aurora, CO (21 miles from Golden, CO)
- 4 days ago
JOB LOCATION 15001 E Alameda Pkwy Aurora, Colorado 80012-1554 City of Aurora, Colorado It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and...
In PersonBilingual Spanish Call Center Customer Service Representative
- Denver, CO (21 miles from Golden, CO)
- 6 days ago
- Denver, CO (21 miles from Golden, CO)
- 6 days ago
Apply Now Through our dediced associes, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creing exceptional outcomes for our...
In PersonClient Support Specialist (Hybrid in Cedar Rapids or Denver)
- Aegon
- Denver, CO (21 miles from Golden, CO)
- 7 days ago
- Denver, CO (21 miles from Golden, CO)
- 7 days ago
Job Family Transactions / Client Processing About Us At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of...
HybridEntry Level - Call Center Representative (BackUp Care)
- TEKsystems
- Westminster, CO (12 miles from Golden, CO)
- 7 days ago
- Westminster, CO (12 miles from Golden, CO)
- 7 days ago
Are you great with people and ready to transition from facetoface customer service into a call center role? If you enjoy helping others, solving problems, and working in a fastpaced environment,...
In Person ContractPart-Time Contact Center Representative
- Sooper Credit Union
- Arvada, CO (10 miles from Golden, CO)
- 8 days ago
- Arvada, CO (10 miles from Golden, CO)
- 8 days ago
Job Type Part-time Description Climb Credit Union is hiring for a Part-Time Contact Center Representative who is responsible for assisting new and existing members with their financial needs. This...
In Person Part TimeCall Center Rep ON SITE - $24 an hour - LAKEWOOD, CO
- CCS Medical
- Lakewood, CO (11 miles from Golden, CO)
- 16 days ago
- Lakewood, CO (11 miles from Golden, CO)
- 16 days ago
Overview Customer Service Set Schedule, Paid Holidays, GREAT Pay! Tired of nights, weekends, and unpredictable shifts? This is the position youve been waiting for! Join our team and enjoy...
HybridCall Center Customer Service Representative
- American Furniture Warehouse
- Thornton, CO (14 miles from Golden, CO)
- 17 days ago
- Thornton, CO (14 miles from Golden, CO)
- 17 days ago
The Customer Service Representative will provide customers with fast, friendly, accurate service to provide the best experience for our customer. The Customer Service Representative will explain...
In Person- Sunshine Behavioral Health
- Denver, CO (21 miles from Golden, CO)
- 20 days ago
- Denver, CO (21 miles from Golden, CO)
- 20 days ago
Customer Service Represenative – Mission-Driven | Cherry Creek, CO At Sunshine Behavioral Health, every call is an opportunity to change — and even save — a life. We’re a national leader in...
In PersonFinancial Call Center Representative
- TEKsystems
- Denver, CO (21 miles from Golden, CO)
- 27 days ago
- Denver, CO (21 miles from Golden, CO)
- 27 days ago
About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over...
In Person(Military Veterans and HUBZone candidates are highly encouraged to apply) The Services Support Technician serves as the frontline call center representative responsible for receiving, processing, and...
In Person- Switchfly
- Denver, CO (21 miles from Golden, CO)
- 30+ days ago
- Denver, CO (21 miles from Golden, CO)
- 30+ days ago
Contact Center Travel Support Agent Location: Remote (Company headquarters based in Denver, Colorado). Applicants must currently reside in Utah. Employment Type: Full-Time Reports to: Contact...
RemoteCall Center Rep ON SITE - $24 an hour - LAKEWOOD, CO
- CCS
- Denver, CO (21 miles from Golden, CO)
- 45+ days ago
- Denver, CO (21 miles from Golden, CO)
- 45+ days ago
Overview Customer Service - Set Schedule, Paid Holidays, GREAT Pay! Tired of nights, weekends, and unpredictable shifts? This is the position you've been waiting for! Join our team and enjoy...
HybridContact Center Representative (Hybrid)
- Westerra Credit Union
- Denver, CO (21 miles from Golden, CO)
- 60+ days ago
- Denver, CO (21 miles from Golden, CO)
- 60+ days ago
Experience/Education: 1+ year experience in customer service Prior call center experience (preferred) Banking or Credit Union experience (preferred) Skills and Abilities: Ability to listen and respond...
HybridDemographic Data for Golden, CO
Moving to Golden, CO? Find some basic demographic data about Golden, CO below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Golden, CO
Highest Education Level
Call Center Representatives in Golden, CO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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