Remote - Call Center Customer Service Representative

Through our dediced associes, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creing exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Remote - Call Center Customer Service Representive
Medicaid Member Support Tier 1
For The Ste of Iowa
You Need to Reside in the Ste of Iowa to be Eligible,
Need to reside within an Hour of Des Moines, Iowa

$18.00/ Hourly
Paid Training
Start De July 7th, 2026

Equipment Provided from Des Moines, IA office - Will be picking Equipment up from Locion.

Full-time Position with Full Benefits

Are you seeking an opportunity to make a real impact in a company th apprecies ideas and new ways of thinking?

Training Monday-Friday 8:00 am-5:00 pm 3-4 weeks

Shifts:
Monday - Friday 8:00 AM to 5:00 PM

Join the Conduent Customer Service Team

Come join us and grow with a team of people who will challenge and inspire you to be the best!

Working for you

Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.

• $18.00 per hour pay re (bi-weekly pay)
• Paid Training with Equipment provided.
• Full-time schedule (40 hrs. a week)
• Career Growth Opportunities
• PerkSpot- Employee discount program
• Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so youll be able to thrive both personally and professionally.

About the Role

• Act as initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affilies.
• Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.
• Accurely document enrollment requests and stus changes
• Enter applicion and enrollment informion into a web-based computer system for customers wishing to apply for the program over the telephone.
• Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other reled program policies.
• Provide clear, complete, accure, and objective informion based on a full understanding of program requirements.

Requirements

• Basic understanding of a call center environment in a customer service role and quality monitoring processes.
• Ability to establish and maintain effective working relionships with applicants, beneficiaries, and co-workers.
• Ability to problem solve through analysis and ongoing feedback.
• Achieve results through knowledge, emphy, and commitment.
• Ability to work with people of diverse backgrounds.
• High School diploma or GED
• Background required.
• Must reside within 1 hour driving distance from Des Moines, IA

Those Successful in this role :

• Ability to problem solve through analysis and ongoing feedback.
• Achieve results through knowledge, emphy, and commitment.
• Ability to work with people of diverse backgrounds.
• Ability to adhere to a break and lunch schedule
• Excellent typing and grammar skills
• Ability to navige a computer
• Ability to understanding/utilize policy.
• Excellent customer service skills.
• Excellent phone etiquette skills
• Reliable internet access

Pay Transparency Laws in some locions require disclosure of compension and/or benefits-reled informion. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to locion, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacion and/or sick time. The estimed hourly re for this role is $18.00 per hour.

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Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, nional origin, age, gender identity, gender expression, sex/gender, marital stus, sexual oriention, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran stus, citizenship stus, basis of genetic informion, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodion to apply for or compete for employment with Conduent may request such accommodion(s) by submitting their request through this form th must be downloaded: click here to access or download the form . Complete the form and then email it as an tachment to ... . You may also click here to access Conduent's ADAAA Accommodion Policy .