Call Center Representative Jobs in San Fernando, CA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Los Angeles, CA (24 miles from San Fernando, CA)
- 3 hours ago
- Los Angeles, CA (24 miles from San Fernando, CA)
- 3 hours ago
Overview Founded in 1887 Dignity Health - California Hospital Medical Center is a 392-bed acute care nonprofit hospital located in downtown Los Angeles. The hospital offers a full complement of...
Client Relations Specialist (Bilingual / Mandarin)
- Alhambra, CA (21 miles from San Fernando, CA)
- 23 hours ago
- Alhambra, CA (21 miles from San Fernando, CA)
- 23 hours ago
Client Relations Specialist (Bilingual / Mandarin) Job Id 536828 US CA City Alhambra Category Non-clinical Job Type Full Time Position Description: The Client Relations Specialist completes tasks...
Call Center Representative (Reservations)
- Calabasas, CA (21 miles from San Fernando, CA)
- 4 days ago
- Calabasas, CA (21 miles from San Fernando, CA)
- 4 days ago
This group will be taking inbound calls from travel advisors and need to ensure they have the highest level of customer service with these clients. This position is primarily responsible for...
Call Center Representative (PSR)
- Los Angeles, CA (24 miles from San Fernando, CA)
- 15 days ago
- Los Angeles, CA (24 miles from San Fernando, CA)
- 15 days ago
-Experience verifying insurances -Basic experience with Excel and standard workbooks -HS Diploma -2+ years healthcare call center experience (with an average call time of 5 minutes or less on calls)...
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
- Alhambra, CA (21 miles from San Fernando, CA)
- 17 days ago
- Alhambra, CA (21 miles from San Fernando, CA)
- 17 days ago
Position Description: The Client Relations Specialist completes tasks under the direction of the Account Manager for Employer of Record programs in CA. The Client Relations Specialist monitors...
Client Relations Specialist - CA EOR
- Valencia, CA (13 miles from San Fernando, CA)
- 22 days ago
- Valencia, CA (13 miles from San Fernando, CA)
- 22 days ago
Position Description: The Client Relations Specialist completes tasks under the direction of the Account Manager for Employer of Record programs in CA. The Client Relations Specialist monitors...
- Los Angeles, CA (24 miles from San Fernando, CA)
- 22 days ago
- Los Angeles, CA (24 miles from San Fernando, CA)
- 22 days ago
biotech and healthcare industry, is seeking a Call Center Representative for a 36 month on-site assignment in El Segundo, CA....
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
- Los Angeles, CA (24 miles from San Fernando, CA)
- 28 days ago
- Los Angeles, CA (24 miles from San Fernando, CA)
- 28 days ago
-Experience verifying insurances -Basic experience with Excel and standard workbooks -HS Diploma -2+ years healthcare call center experience (with an average call time of 5 minutes or less on calls)...
- Westchester, CA (23 miles from San Fernando, CA)
- 29 days ago
- Westchester, CA (23 miles from San Fernando, CA)
- 29 days ago
Center experience required for role Experience in the medical/healthcare industry required for role Degree preferred but not required Experience with high volume calls required for role...
Call Center Customer Service Representative Needed Now... Call or Text 661.775.2570
- Santa Clarita, CA (16 miles from San Fernando, CA)
- 29 days ago
- Santa Clarita, CA (16 miles from San Fernando, CA)
- 29 days ago
Positions: Inbound Call Center Customer Service Representatives Location: Santa Clarita, CA Pay Rate: $20 per hour Schedule: Monday - Friday, 8:30 AM - 5:00 PM (30-minute lunch) Job Overview:...
15 Inbound Call Center Customer Service Representatives Needed... Call or Text 661.775.2570
- City Ranch, CA (22 miles from San Fernando, CA)
- 30+ days ago
- City Ranch, CA (22 miles from San Fernando, CA)
- 30+ days ago
Positions: 15 Inbound Call Center Customer Service Representatives Location: Santa Clarita, CA Pay Rate: $20 per hour Schedule: Monday - Friday, 8:30 AM - 5:00 PM (30-minute lunch) Job Overview:...
- Simi Valley, CA (20 miles from San Fernando, CA)
- 30+ days ago
- Simi Valley, CA (20 miles from San Fernando, CA)
- 30+ days ago
S&P Global Client Support Specialist in Virtual , California About the Role: Grade Level (for internal use): 08 About the Role: The Team: The WSO Service Delivery Management team is the primary...
- Pasadena, CA (19 miles from San Fernando, CA)
- 30+ days ago
- Pasadena, CA (19 miles from San Fernando, CA)
- 30+ days ago
Supervises staff assigned to call center operations teams. Recommends staffing needs based on program goals....
Demographic Data for San Fernando, CA
Moving to San Fernando, CA? Find some basic demographic data about San Fernando, CA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in San Fernando, CA
Highest Education Level
Call Center Representatives in San Fernando, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Administrative Skills
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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