Call Center Representative Jobs in Rancho Santa Margarita, CA

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-7 of 7 Jobs

Part-Time Call Center Reps Needed HVAC Appointments (4hr Shifts)

Fullerton, CA (23 miles from Rancho Santa Margarita, CA)
3 days ago

Fullerton, CA (23 miles from Rancho Santa Margarita, CA)
3 days ago

Jamison Heating and Cooling Services is hiring part-time Call Center Representatives to schedule heating and air conditioning service appointments....

Client Relations Specialist

Irvine, CA (11 miles from Rancho Santa Margarita, CA)
3 days ago

Irvine, CA (11 miles from Rancho Santa Margarita, CA)
3 days ago

Client Relations Specialist ASG National Irvine, CA, US Hace 3 dias Quick Tipo de contrato A tiempo completo Quick Descripcion del trabajo Looking for a sales career where you control your income?...

Remote Work

BDC Administrator/Call Center Representative

Tustin, CA (14 miles from Rancho Santa Margarita, CA)
16 days ago

Tustin, CA (14 miles from Rancho Santa Margarita, CA)
16 days ago

Dealership: L0719 DCH Tustin Acura DCH Tustin Acura Now Hiring: BDC Administrator/Call Center Representative Have you been searching for an EXCITING Career that offers professional fulfilment and GROWTH...

PBX & Emergency Response Operator / Call Center - OC Hospital

Irvine, CA (11 miles from Rancho Santa Margarita, CA)
16 days ago

Irvine, CA (11 miles from Rancho Santa Margarita, CA)
16 days ago

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope's...

Call Center Representative

Chino, CA (22 miles from Rancho Santa Margarita, CA)
22 days ago

Chino, CA (22 miles from Rancho Santa Margarita, CA)
22 days ago

Manage a large amount of Inbound calls, in a timely matter, while delivering great customer service. Assist scheduling customers with appointments for Airbag recalls and provide dealership...

Customer Service- Call Center Agent (Bilingual)

Irvine, CA (11 miles from Rancho Santa Margarita, CA)
25 days ago

Irvine, CA (11 miles from Rancho Santa Margarita, CA)
25 days ago

Customer Service- Call Center Agent (Bilingual) Capgemini Government Solutions View Employer's ProfileFOLLOW EMPLOYER Yesterday Dept of Homeland Security Unspecified Unspecified Business - Support...

Healthcare Call Center Representative

Tustin, CA (14 miles from Rancho Santa Margarita, CA)
30+ days ago

Tustin, CA (14 miles from Rancho Santa Margarita, CA)
30+ days ago

Job Title: Healthcare Call Center Representative Salary: $19-24 per hour DOE Location: Treehaven Openings: 2 Position Purpose: The Contact Center Representative at Families Together of Orange County...

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Demographic Data for Rancho Santa Margarita, CA

Moving to Rancho Santa Margarita, CA? Find some basic demographic data about Rancho Santa Margarita, CA below.

Median Age

Average Household Income

Home Value vs Household Income in Rancho Santa Margarita, CA

Local

National

Total Population

44,688

Number of Businesses

1,144

City Size

Medium

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Call Center Training

Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help you improve your phone skills which will...

Effective Questioning for Call Handlers

How an organisation handles phone calls can have a direct impact on its success - a badly handled call can mean limited information that might affect service delivery, customer satisfaction and...

Salary for Call Center Representative Jobs in Rancho Santa Margarita, CA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Rancho Santa Margarita, CA offer the following education background

High School or GED

32.8%

Bachelor's Degree

25.1%

Associate's Degree

17.1%

Vocational Degree or Certification

14.9%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Rancho Santa Margarita, CA

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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