Call Center Representative Jobs in Orange, CA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- NVISION Eye Centers
- Laguna Beach, CA (17 miles from Orange, CA)
- 4 days ago
- Laguna Beach, CA (17 miles from Orange, CA)
- 4 days ago
Overview NVISION Eye Centers is one of the largest ophthalmology providers in the U.S., with over ninety centers across six states including California, Oregon, Arizona, Texas, and Utah. An...
In PersonCollections Specialist//Call Center
- Irvine, CA (6 miles from Orange, CA)
- 6 days ago
- Irvine, CA (6 miles from Orange, CA)
- 6 days ago
Full Job Description We are a growing financial services company looking to expand our core group. We are looking for enthusiastic, experienced, self-motivated individuals with debt settlement...
In PersonMedical Call Center Representative
- TPIRC and FAI
- Long Beach, CA (23 miles from Orange, CA)
- 8 days ago
- Long Beach, CA (23 miles from Orange, CA)
- 8 days ago
Job Title: Medical Call Center Representative Schedule: Monday - Friday; 8am-5pm ( onsite in Long Beach, CA ) About Us: Founded in 2015, the Food Allergy Institute (FAI) is a cutting-edge research and...
In Person- TEKsystems
- Chino, CA (16 miles from Orange, CA)
- 11 days ago
- Chino, CA (16 miles from Orange, CA)
- 11 days ago
Required Skills Call center experience Strong customer service skills Proficiency in computer navigation Ability to handle outbound communications Qualifications Ability to work both independently and...
In PersonClient Relations Specialist Location: Orange, CA Hourly Rate: $21.00 $25.00 per hour + $2,000 Annual Bonus Potential Support Clients. Strengthen Care. Grow Your Career. Maxim Healthcare is seeking...
In Person- Mutual of Omaha Mortgage
- Irvine, CA (6 miles from Orange, CA)
- 14 days ago
- Irvine, CA (6 miles from Orange, CA)
- 14 days ago
Call Center Representative Location: Irvine, CA On-site Job Type: Full-Time Compensation: $22/hour Company Overview: Mutual of Omaha is a Fortune 300 Company....
In PersonContact Center Representative - $20 - $20.50/hr
- TEKsystems
- Chino, CA (16 miles from Orange, CA)
- 14 days ago
- Chino, CA (16 miles from Orange, CA)
- 14 days ago
Core Skills Call Center Operations Customer Service Computer Navigation Outbound Communication Top Skills Strong call center experience Excellent customer service skills Proficiency in navigating multiple...
In PersonCall Center Representative I & II
- O. C. Credit Union
- Santa Ana, CA (2 miles from Orange, CA)
- 22 days ago
- Santa Ana, CA (2 miles from Orange, CA)
- 22 days ago
I: $19.00 - $20.00 (Call Center experience a plus) Call Center Rep....
HybridCall Center Representative III
- O. C. Credit Union
- Santa Ana, CA (2 miles from Orange, CA)
- 22 days ago
- Santa Ana, CA (2 miles from Orange, CA)
- 22 days ago
Call Center Representative III Opportunity at Orange County's Federal Credit Union In-office work schedule for the first 30 days....
HybridCall Center Customer Service Representative (Payments Coordinator)
- Optima Tax Relief
- Santa Ana, CA (2 miles from Orange, CA)
- 22 days ago
- Santa Ana, CA (2 miles from Orange, CA)
- 22 days ago
Call Center Customer Service Representative (Payments Coordinator) Optima Tax Relief - 3.9 Santa Ana, CA Job Details Full-time $18 - $19 an hour 1 day ago Qualifications Computer literacy High...
In PersonContact Center Representative: 20$ - 20.50$/HR Inbound
- TEKsystems
- Chino, CA (16 miles from Orange, CA)
- 23 days ago
- Chino, CA (16 miles from Orange, CA)
- 23 days ago
Manage a large amount of Inbound calls, in a timely matter, while delivering great customer service. Assist scheduling customers with appointments for Airbag recalls and provide dealership...
In PersonWestern Growers Family of Companies Careers - CCSB Call Center Representative I
- Western Growers Association
- Irvine, CA (6 miles from Orange, CA)
- 23 days ago
- Irvine, CA (6 miles from Orange, CA)
- 23 days ago
If you're looking for a career that provides affordable health benefit solutions to the people who support some of the most vital industries, we're looking for you. At Pinnacle Claims Management,...
Remote- Meritage Homes Corporation
- Irvine, CA (6 miles from Orange, CA)
- 29 days ago
- Irvine, CA (6 miles from Orange, CA)
- 29 days ago
Responsibilities Meritage Homes is looking for a Customer Care Associate who will: Supervise the warranty-service work of laborers and sub-contractors at several home sites within a community. On...
In PersonCall Center Representative - Bilingual Spanish
- SALUDOS HISPANOS
- Orange, CA
- 30+ days ago
- Orange, CA
- 30+ days ago
Overview: PPOSBC has a full-time opportunity for a Call Center Representative-Bilingual Spanish in Orange, CA. Schedule: Mon-Fri (8:30am-5:00pm) & every other Sat or Sun (7:30am-4:00pm)....
In PersonRemote Bilingual Call Center Agent- Spanish
- SALUDOS HISPANOS
- Fullerton, CA (6 miles from Orange, CA)
- 30+ days ago
- Fullerton, CA (6 miles from Orange, CA)
- 30+ days ago
Remote Bilingual Call Center Agent- Spanish greenpath, inc. Job Category Customer Service Overview Description REQUIREMENTS Pay: Based on varied factors, typically around $18.57 Work from home...
RemoteDemographic Data for Orange, CA
Moving to Orange, CA? Find some basic demographic data about Orange, CA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Orange, CA
Highest Education Level
Call Center Representatives in Orange, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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