Call Center Representative Jobs in Norco, CA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Provider Call Center Representative
- Rancho Cucamonga, CA (15 miles from Norco, CA)
- 1 day ago
- Rancho Cucamonga, CA (15 miles from Norco, CA)
- 1 day ago
Join our dynamic team as a Provider Call Center Representative at IEHP!...
Care Center Representative (Call Center)
- Irvine, CA (16 miles from Norco, CA)
- 2 days ago
- Irvine, CA (16 miles from Norco, CA)
- 2 days ago
Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative) to join our team....
- Pomona, CA (15 miles from Norco, CA)
- 3 days ago
- Pomona, CA (15 miles from Norco, CA)
- 3 days ago
Take inbound calls regarding property tax related questions Outbound calls for follow up with customer Goal 20-40 calls per day; lengthy calls Will receive faxes and emails that will require...
Collections Call Center Agent- REMOTE
- Riverside, CA (11 miles from Norco, CA)
- 7 days ago
- Riverside, CA (11 miles from Norco, CA)
- 7 days ago
Collections Call Center Agent- REMOTE AIG Collections compensation: $2,800.00 - $5,500.00 per month employment type: experience level: mid level job title: Collections Call Center Agent- REMOTE...
Remote Work- Anaheim, CA (23 miles from Norco, CA)
- 9 days ago
- Anaheim, CA (23 miles from Norco, CA)
- 9 days ago
Insight Global is currently seeking Customer Service Representatives to join a large healthcare provider in Anaheim, CA. In this role, you'll operate within a dynamic call center environment,...
Healthcare Call Center Representative
- West Covina, CA (23 miles from Norco, CA)
- 13 days ago
- West Covina, CA (23 miles from Norco, CA)
- 13 days ago
Healthcare Call Center Representative TEKsystems $18.00 - $21.00 / hr life insurance, sick time, 401(k), retirement plan United States, California, West Covina Aug 06, 2025 *Description* Inbound and...
Call Center Representative/IESBDC (UEC)
- San Bernardino, CA (19 miles from Norco, CA)
- 14 days ago
- San Bernardino, CA (19 miles from Norco, CA)
- 14 days ago
Typical Activities Under minimal supervision of the Director, the Call Center Representative will work independently to: Maintain MIS and EDMIS System and act as technical support for Centers Respond...
Healthcare Call Center Representative
- Tustin, CA (19 miles from Norco, CA)
- 14 days ago
- Tustin, CA (19 miles from Norco, CA)
- 14 days ago
Job Title: Healthcare Call Center Representative Salary: $19-24 per hour DOE Location: Treehaven Openings: 1 Position Purpose: The Contact Center Representative at Families Together of Orange County...
Call Center Representative/IESBDC (UEC) California State University, San Bernardino
- San Bernardino, CA (19 miles from Norco, CA)
- 15 days ago
- San Bernardino, CA (19 miles from Norco, CA)
- 15 days ago
Call Center Representative/IESBDC (UEC) California State University, San Bernardino Job no: 550446 Work type: Auxiliary Location: Southern California|San Bernardino - San Bernardino Campus Categories...
- Chino, CA (5 miles from Norco, CA)
- 15 days ago
- Chino, CA (5 miles from Norco, CA)
- 15 days ago
Are you ready to deliver top-notch customer service while handling a variety of calls? Join our dynamic team and engage in a rewarding role where no two days are the same. Coordinate airbags...
Client Support Specialist - Greater Los Angeles, CA Area
- Brea, CA (18 miles from Norco, CA)
- 24 days ago
- Brea, CA (18 miles from Norco, CA)
- 24 days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
Western Growers Family of Companies Careers - Call Center Representative I
- Irvine, CA (16 miles from Norco, CA)
- 27 days ago
- Irvine, CA (16 miles from Norco, CA)
- 27 days ago
Job Description Summary The CCSB Call Center Representative I will be at the forefront of providing exceptional customer service and technical support....
Remote WorkAutomotive Sales Call Center Representative
- Irvine, CA (16 miles from Norco, CA)
- 27 days ago
- Irvine, CA (16 miles from Norco, CA)
- 27 days ago
We are seeking a motivated and customer-focused Automotive Sales BDC Consultant to join our dynamic team! In this role, you will be the first point of contact for online and phone leads, helping...
Contact Center Representative I
- Anaheim, CA (23 miles from Norco, CA)
- 30+ days ago
- Anaheim, CA (23 miles from Norco, CA)
- 30+ days ago
Please use Firefox or Chrome internet browser to complete this application Current Wescom Employees: Please visit the Career Center in Workday to search and apply for a current job opening. We...
- Tustin, CA (19 miles from Norco, CA)
- 30+ days ago
- Tustin, CA (19 miles from Norco, CA)
- 30+ days ago
All Call Center Representatives must be bilingual in Spanish and English....
Demographic Data for Norco, CA
Moving to Norco, CA? Find some basic demographic data about Norco, CA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Norco, CA
Highest Education Level
Call Center Representatives in Norco, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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