Call Center Representative Jobs in Mission Hills, CA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Non-Clinical - Administrative Call Center Agent
- Aya Healthcare corporate careers
- West Hollywood, CA (14 miles from Mission Hills, CA)
- 1 hour ago
- West Hollywood, CA (14 miles from Mission Hills, CA)
- 1 hour ago
Aya Healthcare has an immediate opening for a Travel Non-Clinical - Administrative Call Center Agent job in West Hollywood, California paying $839.00 to $1069.00 weekly. This is a 13-week contract...
In Person Contract- AppleOne
- Los Angeles, CA (23 miles from Mission Hills, CA)
- 2 hours ago
- Los Angeles, CA (23 miles from Mission Hills, CA)
- 2 hours ago
Location: San Juan, PR (Hybrid modality: on-site and remote) Schedule: Full-Time Working remotely on Saturdays One weekday off Possible schedules: 8:00am - 5:00pm or 8:30am - 5:30pm Salary:...
In Person Full Time- Providence Health
- Mission Hills, CA
- 16 hours ago
- Mission Hills, CA
- 16 hours ago
Under the direction of the Supervisor, Call Center, the Call Center Rep supports the Call Center Team and internal departments by scheduling appointments and fielding patient questions. This...
In Person- University of Southern California
- Los Angeles, CA (23 miles from Mission Hills, CA)
- 6 days ago
- Los Angeles, CA (23 miles from Mission Hills, CA)
- 6 days ago
Serves as primary point of contact for access to USC academic medical centers and USC Health Sciences Campus. Answers, screens and directs incoming and outgoing telephone calls, electronic...
In Person Full Time- PAREXEL International
- Glendale, CA (11 miles from Mission Hills, CA)
- 7 days ago
- Glendale, CA (11 miles from Mission Hills, CA)
- 7 days ago
Work Location : onsite in Glendale, CA Parexel Early Phase Clinical Unit supports the development of innovative new medicines which are vital for public health, improving outcomes, and saving...
In PersonCall Center Operator I - Bilingual in Thai
- Asian Pacific Health Care Venture
- Los Angeles, CA (23 miles from Mission Hills, CA)
- 11 days ago
- Los Angeles, CA (23 miles from Mission Hills, CA)
- 11 days ago
POSITION: Call Center Operator I - Bilingual in Thai STATUS: Non-exempt; Full time REPORTS TO: Call Center Supervisor SUPERVISES: None DEPARTMENT: Clinic Operations Department UNIT: Call Center...
In PersonContact Center Representative I
- L.A. Care Health Plan
- Los Angeles, CA (23 miles from Mission Hills, CA)
- 14 days ago
- Los Angeles, CA (23 miles from Mission Hills, CA)
- 14 days ago
Salary Range: $45,760.00 (Min.) - $47,823.00 (Mid.) - (Max.) Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health...
In PersonCustomer Care Associate, Per Diem Day Shift
- Adventist Health
- Glendale, CA (11 miles from Mission Hills, CA)
- 15 days ago
- Glendale, CA (11 miles from Mission Hills, CA)
- 15 days ago
Nestled between Burbank and Pasadena, Adventist Health Glendale is one of the area's leading healthcare providers. We are comprised of a 515-bed hospital, two urgent cares, home care services,...
In Person- Castle Medical Center
- Glendale, CA (11 miles from Mission Hills, CA)
- 16 days ago
- Glendale, CA (11 miles from Mission Hills, CA)
- 16 days ago
Nestled between Burbank and Pasadena, Adventist Health Glendale is one of the area's leading healthcare providers. We are comprised of a 515-bed hospital, two urgent cares, home care services,...
In PersonCall Center Agent - Langham Huntington, Pasadena
- LANGHAM HOTELS INTERNATIONAL LIMITED.
- Pasadena, CA (20 miles from Mission Hills, CA)
- 17 days ago
- Pasadena, CA (20 miles from Mission Hills, CA)
- 17 days ago
About Langham Hospitality Group A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and...
In Person- First City Credit Union
- Altadena, CA (19 miles from Mission Hills, CA)
- 18 days ago
- Altadena, CA (19 miles from Mission Hills, CA)
- 18 days ago
The Contact Center Agent I will assume, but not be limited to, the following responsibilities: Answers member service calls in a professional and courteous manner. Provides information as...
In PersonCall Center Representative - TEMP
- Clinica Monsenor Oscar A. Romero
- Los Angeles, CA (23 miles from Mission Hills, CA)
- 21 days ago
- Los Angeles, CA (23 miles from Mission Hills, CA)
- 21 days ago
Position: Call Center Representative - TEMP Department: Call Center Position Reports to: Patient Access Supervisor Status: Union Schedule: M-F / 7am - 4pm Position Summary: Under the supervision of...
In Person TemporaryBilingual Call Center Specialist - Los Angeles, CA
- Planned Parenthood Los Angeles
- Los Angeles, CA (23 miles from Mission Hills, CA)
- 21 days ago
- Los Angeles, CA (23 miles from Mission Hills, CA)
- 21 days ago
Planned Parenthood Los Angeles is seeking an experienced and caring Call Center Specialist with excellent communication and customer service skills to work at our Los Angeles Headquarters. The...
In PersonOn-Site Healthcare Call Center Representative
- TEKsystems
- Burbank, CA (10 miles from Mission Hills, CA)
- 21 days ago
- Burbank, CA (10 miles from Mission Hills, CA)
- 21 days ago
Urgently hiring a Bilingual Medical Call Center Rep in Burbank, CA! Must have at least 1 year of customer service experience Ideally call center or healthcare experience, but not required Must be...
In PersonClient Relations Specialist -Bilingual
- Maxim Healthcare
- Los Angeles, CA (23 miles from Mission Hills, CA)
- 22 days ago
- Los Angeles, CA (23 miles from Mission Hills, CA)
- 22 days ago
Client Relations Specialist Location: Los Angeles, CA Hourly Rate: $23.00 $26.00 per hour + $2,000 Annual Bonus Potential Support Clients. Strengthen Care. Grow Your Career. Maxim Healthcare is...
In PersonDemographic Data for Mission Hills, CA
Moving to Mission Hills, CA? Find some basic demographic data about Mission Hills, CA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Mission Hills, CA
Highest Education Level
Call Center Representatives in Mission Hills, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »