Call Center Representative Jobs in Los Gatos, CA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Redwood City, CA (21 miles from Los Gatos, CA)
- 16 hours ago
- Redwood City, CA (21 miles from Los Gatos, CA)
- 16 hours ago
Contact Center Agent (Redwood City, CA) This position requires you to work 100% onsite at corporate HQ located in Redwood City, CA for the first 90 days during training period * Summary: Customer...
Client Support Specialist - Greater San Jose, CA Area
- Los Gatos, CA
- 4 days ago
- Los Gatos, CA
- 4 days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
Fraud Call Center Representative
- San Jose, CA (9 miles from Los Gatos, CA)
- 9 days ago
- San Jose, CA (9 miles from Los Gatos, CA)
- 9 days ago
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
- San Jose, CA (9 miles from Los Gatos, CA)
- 18 days ago
- San Jose, CA (9 miles from Los Gatos, CA)
- 18 days ago
Call Center Agent Better Hearing Centers - NH San Jose, California 2 days ago Quick Job type Full-time Quick Job description We are searching for a polite, professional call Center representative to...
- Mountain View, CA (13 miles from Los Gatos, CA)
- 30+ days ago
- Mountain View, CA (13 miles from Los Gatos, CA)
- 30+ days ago
Client Relations Specialist ASG National Mountain View, CA, US 3 days ago Quick Job type Full-time Quick Job description Looking for a sales career where you control your income? Join our team as...
Remote WorkCall Center Rep / Pharmacy Tech Support (Remote-Friendly in the US)
- Palo Alto, CA (17 miles from Los Gatos, CA)
- 45+ days ago
- Palo Alto, CA (17 miles from Los Gatos, CA)
- 45+ days ago
We are excited to announce that currently we are looking for a 100% remote (work from homeWFH) contract **Pharmacy Support Call Center Representative** to join our team....
Remote WorkDemographic Data for Los Gatos, CA
Moving to Los Gatos, CA? Find some basic demographic data about Los Gatos, CA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Los Gatos, CA
Highest Education Level
Call Center Representatives in Los Gatos, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Customer Satisfaction
- Claims
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Staffing
- Account Management
- Listening
- Telephone Skills
- High School Diploma
- Troubleshooting
- Driving
- Negotiation
- Punctual
- Typing
- Conflict Resolution
- Microsoft Outlook
- Investigation
- Verbal Communication
- Collaboration
- Interpersonal Skills
- Data Entry
- Multitasking
- Team Building
- Microsoft PowerPoint
- English
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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