Call Center Representative Jobs in Lagunitas, CA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- San Francisco, CA (22 miles from Lagunitas, CA)
- 6 days ago
- San Francisco, CA (22 miles from Lagunitas, CA)
- 6 days ago
HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health...
Remote WorkCall Center - Call Center Agent
- San Francisco, CA (22 miles from Lagunitas, CA)
- 6 days ago
- San Francisco, CA (22 miles from Lagunitas, CA)
- 6 days ago
HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health...
Remote WorkCustomer Care Associate (French)
- San Francisco, CA (22 miles from Lagunitas, CA)
- 18 days ago
- San Francisco, CA (22 miles from Lagunitas, CA)
- 18 days ago
Customer Care Associate - French Fluency This is a hybrid (40% remote and 60% onsite) role in Brisbane, CA. To get the best candidate experience, please consider applying for a maximum of 3...
Call Center Rep / Pharmacy Tech Support (Remote-Friendly in the US)
- San Francisco, CA (22 miles from Lagunitas, CA)
- 18 days ago
- San Francisco, CA (22 miles from Lagunitas, CA)
- 18 days ago
We are excited to announce that currently we are looking for a 100% remote (work from homeWFH) contract **Pharmacy Support Call Center Representative** to join our team....
Remote Work- Albany, CA (23 miles from Lagunitas, CA)
- 30+ days ago
- Albany, CA (23 miles from Lagunitas, CA)
- 30+ days ago
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
- San Francisco, CA (22 miles from Lagunitas, CA)
- 60+ days ago
- San Francisco, CA (22 miles from Lagunitas, CA)
- 60+ days ago
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
Demographic Data for Lagunitas, CA
Moving to Lagunitas, CA? Find some basic demographic data about Lagunitas, CA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Lagunitas, CA
Highest Education Level
Call Center Representatives in Lagunitas, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Data Entry
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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