Call Center Representative Jobs in El Cajon, CA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Representative - Part Time
- San Diego, CA (18 miles from El Cajon, CA)
- 12 hours ago
- San Diego, CA (18 miles from El Cajon, CA)
- 12 hours ago
About the Position: As a call center representative, you'll have the opportunity to connect with a diverse group of individuals over the phone....
TEMP Call Center Representative
- Escondido, CA (22 miles from El Cajon, CA)
- 23 hours ago
- Escondido, CA (22 miles from El Cajon, CA)
- 23 hours ago
Job Summary The Call Center Representative ensures a positive and effective experience for every caller connecting with DAP Health....
Patient Service Representative- Call Center
- San Diego, CA (18 miles from El Cajon, CA)
- 23 hours ago
- San Diego, CA (18 miles from El Cajon, CA)
- 23 hours ago
Impact Lives, Impact Community Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care...
Patient Services Representative, Call Center
- San Diego, CA (18 miles from El Cajon, CA)
- 2 days ago
- San Diego, CA (18 miles from El Cajon, CA)
- 2 days ago
Impact Lives, Impact Community Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care...
Job Purpose: Responds to and directs incoming calls from internal and external guests regarding hotel reservations, golf resort reservations, restaurant reservations, and general casino...
- San Diego, CA (18 miles from El Cajon, CA)
- 9 days ago
- San Diego, CA (18 miles from El Cajon, CA)
- 9 days ago
Job Summary Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues....
Call Center Representative I (Spanish or Arabic Speaking preferred)
- Escondido, CA (22 miles from El Cajon, CA)
- 10 days ago
- Escondido, CA (22 miles from El Cajon, CA)
- 10 days ago
Apply now to embark on a rewarding career as a Healthcare Call Center Representative with Neighborhood Healthcare, we are #BetterTogether!...
Healthcare Call Center Representative
- San Diego, CA (18 miles from El Cajon, CA)
- 12 days ago
- San Diego, CA (18 miles from El Cajon, CA)
- 12 days ago
Candidates must have 2+ years in a medical office setting in a call center representative, receptionist, administrative assistant, clerk, or front/back-office support role....
Client Support Specialist - Greater San Diego, CA Area
- San Diego, CA (18 miles from El Cajon, CA)
- 24 days ago
- San Diego, CA (18 miles from El Cajon, CA)
- 24 days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
Client Support Specialist - NVC - req12880
- Chula Vista, CA (15 miles from El Cajon, CA)
- 27 days ago
- Chula Vista, CA (15 miles from El Cajon, CA)
- 27 days ago
Client Support Specialist - NVC - req12880 Alamo Colleges, United States about 1 hour ago Location: Chula Vista, CALIFORNIA Client Support Specialist - NVC - req12880 If you are a TRS or ORP...
- San Diego, CA (18 miles from El Cajon, CA)
- 30+ days ago
- San Diego, CA (18 miles from El Cajon, CA)
- 30+ days ago
center experience (within the last 2-3 years) Strong computer skills and ability to type 30+ WPM Stable work history (no jumpy resumes) Excellent communication and problem-solving skills Experience...
- San Diego, CA (18 miles from El Cajon, CA)
- 30+ days ago
- San Diego, CA (18 miles from El Cajon, CA)
- 30+ days ago
center experience (within the last 2-3 years) Strong computer skills and ability to type 30+ WPM Stable work history (no jumpy resumes) Excellent communication and problem-solving skills Experience...
TEMP Bilingual Call Center Representative (English-Spanish)
- Escondido, CA (22 miles from El Cajon, CA)
- 30+ days ago
- Escondido, CA (22 miles from El Cajon, CA)
- 30+ days ago
The Call Center Representative answers calls in a timely manner, identifies and addresses the callers' needs; this requires strong communication skills, problem-solving abilities, and the ability to...
- San Diego, CA (18 miles from El Cajon, CA)
- 90+ days ago
- San Diego, CA (18 miles from El Cajon, CA)
- 90+ days ago
ABOUT COASTAL At Coastal Payroll Services, we're more than payroll. Coastal is a leading provider of human capital management services headquartered in Southern California that supports thousands...
Demographic Data for El Cajon, CA
Moving to El Cajon, CA? Find some basic demographic data about El Cajon, CA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in El Cajon, CA
Highest Education Level
Call Center Representatives in El Cajon, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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