Call Center Representative Jobs in Diamond Bar, CA

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 32 Jobs

Virtual Call Center Agent

Los Angeles, CA (24 miles from Diamond Bar, CA)
10 hours ago

Los Angeles, CA (24 miles from Diamond Bar, CA)
10 hours ago

center experience in a medical setting is preferred + Ability to deal with client questions with patience and understanding + Ability to work remotely and productively, and as part of a team + Strong...

Remote Work

Client Support Specialist - Greater Los Angeles, CA Area

Pasadena, CA (21 miles from Diamond Bar, CA)
4 days ago

Pasadena, CA (21 miles from Diamond Bar, CA)
4 days ago

Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...

Call Center Customer Service Representative (Tax Prep Support Specialist)

Santa Ana, CA (17 miles from Diamond Bar, CA)
7 days ago

Santa Ana, CA (17 miles from Diamond Bar, CA)
7 days ago

Job Details Job Location: Essential - Santa Ana, CA Position Type: Full Time Salary Range: $18.00 - $18.00 Base+Commission/month Job Category: Admin - Clerical Description WHY OPTIMA TAX RELIEF?...

Call Center Customer Service Representative (Case Manager - ACS)

Santa Ana, CA (17 miles from Diamond Bar, CA)
7 days ago

Santa Ana, CA (17 miles from Diamond Bar, CA)
7 days ago

Job Details Job Location: Essential - Santa Ana, CA Position Type: Full Time Salary Range: $18.00 - $18.00 Base+Commission/month Description POSITION SUMMARY As a Case Manager for Optima Tax...

Western Growers Family of Companies Careers - Call Center Representative I

Irvine, CA (17 miles from Diamond Bar, CA)
7 days ago

Irvine, CA (17 miles from Diamond Bar, CA)
7 days ago

Job Description Summary The CCSB Call Center Representative I will be at the forefront of providing exceptional customer service and technical support....

Remote Work

Call Center Representative/Call Agent I

Santa Ana, CA (17 miles from Diamond Bar, CA)
8 days ago

Santa Ana, CA (17 miles from Diamond Bar, CA)
8 days ago

Call center experience necessary in a fast-paced setting. Excellent computer and typing skills are necessary....

Call Center REP (PSR)

Los Angeles, CA (24 miles from Diamond Bar, CA)
8 days ago

Los Angeles, CA (24 miles from Diamond Bar, CA)
8 days ago

-Experience verifying insurances -Basic experience with Excel and standard workbooks -HS Diploma -2+ years healthcare call center experience (with an average call time of 5 minutes or less on calls)...

Call Center Representative II - PT

Fountain Valley, CA (21 miles from Diamond Bar, CA)
8 days ago

Fountain Valley, CA (21 miles from Diamond Bar, CA)
8 days ago

Call center experience necessary in a fast-paced setting. Excellent computer and typing skills are necessary....

Automotive Sales Call Center Representative

Irvine, CA (17 miles from Diamond Bar, CA)
8 days ago

Irvine, CA (17 miles from Diamond Bar, CA)
8 days ago

We are seeking a motivated and customer-focused Automotive Sales BDC Consultant to join our dynamic team! In this role, you will be the first point of contact for online and phone leads, helping...

Call Center Representative Opening!

Chino, CA (10 miles from Diamond Bar, CA)
10 days ago

Chino, CA (10 miles from Diamond Bar, CA)
10 days ago

Are you ready to deliver top-notch customer service while handling a variety of calls? Join our dynamic team and engage in a rewarding role where no two days are the same. Coordinate airbags...

Remote - Call Center Representative

Ontario, CA (10 miles from Diamond Bar, CA)
13 days ago

Ontario, CA (10 miles from Diamond Bar, CA)
13 days ago

Be the Voice Behind the Lock Are you passionate about helping people and solving problems? Do you thrive in fast-paced environments where every call could make someone's day? Join our team...

Remote Work

Client Support Specialist (2 Openings) - San Dimas, CA - Hybrid

San Dimas, CA (8 miles from Diamond Bar, CA)
14 days ago

San Dimas, CA (8 miles from Diamond Bar, CA)
14 days ago

Center Representative Client Support Specialist Customer Success Specialist Payroll Support Specialist Payroll Implementation Specialist Qualifications: 2-3 Years of experience Call center experience...

Call Center Agent- Remote, USA

Whittier, CA (11 miles from Diamond Bar, CA)
15 days ago

Whittier, CA (11 miles from Diamond Bar, CA)
15 days ago

Who We Are: At Velocity Vehicle Group (VVG), we represent a premium commercial brand in medium to heavy truck dealerships. We provide a full-service experience, from exceptional sales teams to...

Remote Work

Contact Center Representative I

Anaheim, CA (12 miles from Diamond Bar, CA)
16 days ago

Anaheim, CA (12 miles from Diamond Bar, CA)
16 days ago

Please use Firefox or Chrome internet browser to complete this application Current Wescom Employees: Please visit the Career Center in Workday to search and apply for a current job opening. We...

Call Center Representative

West Covina, CA (8 miles from Diamond Bar, CA)
16 days ago

West Covina, CA (8 miles from Diamond Bar, CA)
16 days ago

Inbound and outbound callsinsurance verification verify eligibilityTaking and tasking messages to providers and staff throughout the clinicScheduling and confirming appointmentsCovering for front...

View all 32 jobs

Demographic Data for Diamond Bar, CA

Moving to Diamond Bar, CA? Find some basic demographic data about Diamond Bar, CA below.

Median Age

Average Household Income

Home Value vs Household Income in Diamond Bar, CA

Local

National

Total Population

46,449

Number of Businesses

1,709

City Size

Medium

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Salary for Call Center Representative Jobs in Diamond Bar, CA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Diamond Bar, CA offer the following education background

High School or GED

32.7%

Bachelor's Degree

25.2%

Associate's Degree

17.2%

Vocational Degree or Certification

14.9%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Diamond Bar, CA

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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