Call Center Representative Jobs in Costa Mesa, CA

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 20 Jobs

Client Support Specialist - Greater Los Angeles, CA Area

Brea, CA (17 miles from Costa Mesa, CA)
4 days ago

Brea, CA (17 miles from Costa Mesa, CA)
4 days ago

Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...

Call Center Customer Service Representative (Tax Prep Support Specialist)

Santa Ana, CA (5 miles from Costa Mesa, CA)
7 days ago

Santa Ana, CA (5 miles from Costa Mesa, CA)
7 days ago

Job Details Job Location: Essential - Santa Ana, CA Position Type: Full Time Salary Range: $18.00 - $18.00 Base+Commission/month Job Category: Admin - Clerical Description WHY OPTIMA TAX RELIEF?...

Call Center Customer Service Representative (Case Manager - ACS)

Santa Ana, CA (5 miles from Costa Mesa, CA)
7 days ago

Santa Ana, CA (5 miles from Costa Mesa, CA)
7 days ago

Job Details Job Location: Essential - Santa Ana, CA Position Type: Full Time Salary Range: $18.00 - $18.00 Base+Commission/month Description POSITION SUMMARY As a Case Manager for Optima Tax...

Western Growers Family of Companies Careers - Call Center Representative I

Irvine, CA (10 miles from Costa Mesa, CA)
7 days ago

Irvine, CA (10 miles from Costa Mesa, CA)
7 days ago

Job Description Summary The CCSB Call Center Representative I will be at the forefront of providing exceptional customer service and technical support....

Remote Work

Call Center Representative/Call Agent I

Santa Ana, CA (5 miles from Costa Mesa, CA)
8 days ago

Santa Ana, CA (5 miles from Costa Mesa, CA)
8 days ago

Call center experience necessary in a fast-paced setting. Excellent computer and typing skills are necessary....

Call Center Representative II - PT

Fountain Valley, CA (3 miles from Costa Mesa, CA)
8 days ago

Fountain Valley, CA (3 miles from Costa Mesa, CA)
8 days ago

Call center experience necessary in a fast-paced setting. Excellent computer and typing skills are necessary....

Automotive Sales Call Center Representative

Irvine, CA (10 miles from Costa Mesa, CA)
8 days ago

Irvine, CA (10 miles from Costa Mesa, CA)
8 days ago

We are seeking a motivated and customer-focused Automotive Sales BDC Consultant to join our dynamic team! In this role, you will be the first point of contact for online and phone leads, helping...

Call Center Representative Opening!

Chino, CA (24 miles from Costa Mesa, CA)
10 days ago

Chino, CA (24 miles from Costa Mesa, CA)
10 days ago

Are you ready to deliver top-notch customer service while handling a variety of calls? Join our dynamic team and engage in a rewarding role where no two days are the same. Coordinate airbags...

Call Center Agent- Remote, USA

Whittier, CA (23 miles from Costa Mesa, CA)
15 days ago

Whittier, CA (23 miles from Costa Mesa, CA)
15 days ago

Who We Are: At Velocity Vehicle Group (VVG), we represent a premium commercial brand in medium to heavy truck dealerships. We provide a full-service experience, from exceptional sales teams to...

Remote Work

Contact Center Representative I

Anaheim, CA (12 miles from Costa Mesa, CA)
16 days ago

Anaheim, CA (12 miles from Costa Mesa, CA)
16 days ago

Please use Firefox or Chrome internet browser to complete this application Current Wescom Employees: Please visit the Career Center in Workday to search and apply for a current job opening. We...

Call Center Representative

Tustin, CA (6 miles from Costa Mesa, CA)
17 days ago

Tustin, CA (6 miles from Costa Mesa, CA)
17 days ago

All Call Center Representatives must be bilingual in Spanish and English....

Client Support Specialist 1802

Costa Mesa, CA
18 days ago

Costa Mesa, CA
18 days ago

Client Support Specialist 1802 MeridianLink Costa Mesa, California, United States, 92626 2 days ago Quick Job type Full-time Quick Job description Position Summary The Client Support Specialist I...

Client Support Specialist - Newport Beach, CA

Newport Beach, CA (7 miles from Costa Mesa, CA)
27 days ago

Newport Beach, CA (7 miles from Costa Mesa, CA)
27 days ago

Are you Smart, Driven + Pretty Damn Cool? Tangram is looking for extraordinary people to join our industry-leading team that keeps defining the future of interior environments. An inspirational...

Call Center Representative

Long Beach, CA (22 miles from Costa Mesa, CA)
29 days ago

Long Beach, CA (22 miles from Costa Mesa, CA)
29 days ago

Requirements Minimum 2 years of customer service or call center experience, preferably in a financial institution....

Care Center Representative (Call Center Representative Bilingual

Irvine, CA (10 miles from Costa Mesa, CA)
29 days ago

Irvine, CA (10 miles from Costa Mesa, CA)
29 days ago

Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative) to join our team....

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Demographic Data for Costa Mesa, CA

Moving to Costa Mesa, CA? Find some basic demographic data about Costa Mesa, CA below.

Median Age

Average Household Income

Home Value vs Household Income in Costa Mesa, CA

Local

National

Total Population

112,649

Number of Businesses

5,258

City Size

Medium/Lg

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Salary for Call Center Representative Jobs in Costa Mesa, CA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Costa Mesa, CA offer the following education background

High School or GED

32.7%

Bachelor's Degree

25.2%

Associate's Degree

17.2%

Vocational Degree or Certification

14.9%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Costa Mesa, CA

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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