Call Center Representative Jobs in Bakersfield, CA

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-3 of 3 Jobs

Call Center Associate

OMNI FAMILY HEALTH
Shafter, CA (17 miles from Bakersfield, CA)
2 days ago

Shafter, CA (17 miles from Bakersfield, CA)
2 days ago

Job Summary: This position is as important as any other function in the healthcare delivery system. Receiving calls from patients and help them with their appointment needs. Calling patients to...

In Person

Client Support Specialist

Mid-Cal Labor Solutions
Bakersfield, CA
12 days ago

Bakersfield, CA
12 days ago

Client Support Specialist BAKERSFIELD, CA 93312 Posted: 05/20/2026 Industry: Clerical Job Number: 1303541 Job Description Great, local office is seeking a Client Support Specialist to be part of...

In Person

Temporary Contact Center Agent (40 hrs per week) - 34th St CHC

Clinica Sierra Vista
Bakersfield, CA
19 days ago

Bakersfield, CA
19 days ago

Clinica Sierra Vista is excited to be one of the largest Federally Qualified Health Centers in the Nation! We’re honored to serve the men and women of the fields. We also offer care and support to...

In Person Temporary

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Demographic Data for Bakersfield, CA

Moving to Bakersfield, CA? Find some basic demographic data about Bakersfield, CA below.

Median Age

Average Household Income

Home Value vs Household Income in Bakersfield, CA

Local

National

Total Population

586,945

Number of Businesses

10,276

City Size

Large

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Call Center Training

Most companies, whether they sell products or provide services, are in the same business - the relationship business. To that end, customer service goes well beyond a specific job title; from the...

Salary for Call Center Representative Jobs in Bakersfield, CA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Bakersfield, CA offer the following education background

High School or GED

32.1%

Bachelor's Degree

25.5%

Associate's Degree

17.3%

Vocational Degree or Certification

14.9%

Master's Degree

5.3%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Bakersfield, CA

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

Call Center Representative Related Career Advice Articles

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