Call Center Representative Jobs in Alameda, CA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Cantonese/Mandarin Speaking Call Center Representative
- San Francisco, CA (7 miles from Alameda, CA)
- 3 days ago
- San Francisco, CA (7 miles from Alameda, CA)
- 3 days ago
We are a large multi-specialty ophthalmology practice dedicated to serving the vision needs of our patients. The Communications department fulfills a vital role in scheduling patients and ensures...
Call Center Specialist - Work From Home
- San Rafael, CA (18 miles from Alameda, CA)
- 3 days ago
- San Rafael, CA (18 miles from Alameda, CA)
- 3 days ago
FT Call Center Specialist - Work From Home [Customer Service / Remote] - Anywhere in U.S. / $21.91 per hour / Medical, dental & vision / 401K / PTO / Multiple positions available - As a Call...
Remote Work- San Francisco, CA (7 miles from Alameda, CA)
- 6 days ago
- San Francisco, CA (7 miles from Alameda, CA)
- 6 days ago
Call Center Representative I $21.50/HR Start / First day training May 19th 2025 Great Benefits & Weekend's Off 5 Weeks PAID TRAINING Must be able to work onsite!...
- Stanford, CA (24 miles from Alameda, CA)
- 17 days ago
- Stanford, CA (24 miles from Alameda, CA)
- 17 days ago
About the Role:** **Grade Level (for internal use):** 08 **About the Role:** **The Team:** The WSO Service Delivery Management team is the primary point of contact for our clients. We ensure that...
Care Center Representative (Call Center Representative FT with Varied Schedule)
- Walnut Creek, CA (13 miles from Alameda, CA)
- 20 days ago
- Walnut Creek, CA (13 miles from Alameda, CA)
- 20 days ago
Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative) to join our team....
Customer Care Associate (French)
- San Francisco, CA (7 miles from Alameda, CA)
- 22 days ago
- San Francisco, CA (7 miles from Alameda, CA)
- 22 days ago
Customer Care Associate - French Fluency This is a hybrid (40% remote and 60% onsite) role in Brisbane, CA. To get the best candidate experience, please consider applying for a maximum of 3...
Demographic Data for Alameda, CA
Moving to Alameda, CA? Find some basic demographic data about Alameda, CA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Alameda, CA
Highest Education Level
Call Center Representatives in Alameda, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Call Center Management
- Telemarketing
- Courteous
- Insurance Verification
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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