Call Center Representative Jobs in Casa Grande, AZ
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Maricopa, AZ (21 miles from Casa Grande, AZ)
- 1 day ago
- Maricopa, AZ (21 miles from Casa Grande, AZ)
- 1 day ago
Company Summary Non-Negotiable Base Pay: $17.75/hour + Uncapped Commission 1st Year On-Target Earnings: $68,000. No sales experience required. Paid Full time training provided! Department Summary...
- Arizona City, AZ (9 miles from Casa Grande, AZ)
- 2 days ago
- Arizona City, AZ (9 miles from Casa Grande, AZ)
- 2 days ago
MDS Communications is looking to hire Call Center Representatives for our Mesa, AZ call center!...
Retention Call Center Agent - Training Provided
- Casa Grande, AZ
- 4 days ago
- Casa Grande, AZ
- 4 days ago
Company Summary Non-Negotiable Base Pay: $17.75/hour + Uncapped Commission 1st Year On-Target Earnings: $68,000. No sales experience required. Paid Full time training provided! Department Summary...
Sales Call Center Agent - Entry Level
- Maricopa, AZ (21 miles from Casa Grande, AZ)
- 8 days ago
- Maricopa, AZ (21 miles from Casa Grande, AZ)
- 8 days ago
Company Summary Non-Negotiable Base Pay: $17.75/hour + Uncapped Commission 1st Year On-Target Earnings: $68,000. No sales experience required. Paid Full time training provided! Department Summary...
- Maricopa, AZ (21 miles from Casa Grande, AZ)
- 8 days ago
- Maricopa, AZ (21 miles from Casa Grande, AZ)
- 8 days ago
Company Summary Non-Negotiable Base Pay: $17.75/hour + Uncapped Commission 1st Year On-Target Earnings: $68,000. No sales experience required. Paid Full time training provided! Department Summary...
Job Details Job Location : CG PEDIATRICS - CASA GRANDE, AZ Position Type : Per Diem Salary Range : Undisclosed Job Shift : 8:00am-5:00pm M-F; 8:00am-12:30pm Sat Description Sun Life Health is...
Job Details Job Location : CG PEDIATRICS - CASA GRANDE, AZ Position Type : Full-time Salary Range : Undisclosed Job Shift : 8:00am-5:00pm M-F; 8:00am-12:30pm Sat Description Sun Life Health is...
Demographic Data for Casa Grande, AZ
Moving to Casa Grande, AZ? Find some basic demographic data about Casa Grande, AZ below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Casa Grande, AZ
Highest Education Level
Call Center Representatives in Casa Grande, AZ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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