Call Center Representative Jobs in Chelsea, AL
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Mortgage Call Center Representative
- Kforce
- Birmingham, AL (16 miles from Chelsea, AL)
- 2 hours ago
- Birmingham, AL (16 miles from Chelsea, AL)
- 2 hours ago
Kforce has a client that is seeking a Mortgage Call Center Representative in Birmingham, AL....
In PersonCall Center Representative - DHA
- Social Security Administration
- Birmingham, AL (16 miles from Chelsea, AL)
- 16 hours ago
- Birmingham, AL (16 miles from Chelsea, AL)
- 16 hours ago
Positions under this announcement are being filled using a Direct Hire Authority (DHA)(SSA-001), open to all U.S. citizens. Selections made under this bulletin will be processed as new...
In Person Part TimeHuman Resources Call Center Specialist
- Regions Financial Corporation
- Hoover, AL (9 miles from Chelsea, AL)
- 1 day ago
- Hoover, AL (9 miles from Chelsea, AL)
- 1 day ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
In PersonOvernight Contact Center Representative (W/ Onsite Training, Hoover, Alabama)
- Regions Bank
- Birmingham, AL (16 miles from Chelsea, AL)
- 2 days ago
- Birmingham, AL (16 miles from Chelsea, AL)
- 2 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
RemoteOvernight Contact Center Representative (W/ Onsite Training, Hoover, Alabama)
- Regions Financial Corporation
- Hoover, AL (9 miles from Chelsea, AL)
- 5 days ago
- Hoover, AL (9 miles from Chelsea, AL)
- 5 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
In PersonLate Shift Contact Center Representative (Mon-Fri 3:30pm-12:30am) w/Onsite Training- Hoover, AL
- Regions Financial Corporation
- Hoover, AL (9 miles from Chelsea, AL)
- 8 days ago
- Hoover, AL (9 miles from Chelsea, AL)
- 8 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
In PersonAssociate I, BPS Operations Processing Agent - Call Center
- Fidelity National Information Services
- Birmingham, AL (16 miles from Chelsea, AL)
- 21 days ago
- Birmingham, AL (16 miles from Chelsea, AL)
- 21 days ago
What you will need: Strongly preferred at least 6 months of call center experience within the last 2 years....
In PersonDemographic Data for Chelsea, AL
Moving to Chelsea, AL? Find some basic demographic data about Chelsea, AL below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Chelsea, AL
Highest Education Level
Call Center Representatives in Chelsea, AL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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