Call Center Representative Jobs in Alabaster, AL
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Onsite Contact Center Representative- Hoover, AL
- Birmingham, AL (20 miles from Alabaster, AL)
- 6 days ago
- Birmingham, AL (20 miles from Alabaster, AL)
- 6 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Call Center Representative - Medical (On-site)
- Birmingham, AL (20 miles from Alabaster, AL)
- 13 days ago
- Birmingham, AL (20 miles from Alabaster, AL)
- 13 days ago
Center Representatives....
- Birmingham, AL (20 miles from Alabaster, AL)
- 21 days ago
- Birmingham, AL (20 miles from Alabaster, AL)
- 21 days ago
Reports to the Operations Manager. Under general supervision and according to established policies and procedures, to accurately and efficiently triage the telephone calls received from patients,...
Remote WorkTreasury Management Client Support Specialist II
- Hoover, AL (13 miles from Alabaster, AL)
- 45+ days ago
- Hoover, AL (13 miles from Alabaster, AL)
- 45+ days ago
Cadence Bank: A distinctive beat. A unique rhythm. A synchronized harmony. Cadence Bank strives to innovate by promoting fresh ideas, making technology accessible, and combining high tech with...
- Pelham, AL (6 miles from Alabaster, AL)
- 60+ days ago
- Pelham, AL (6 miles from Alabaster, AL)
- 60+ days ago
Cellular Sales Call Center Representative Customer Service | Business Development Since opening our doors in 1993, Cellular Sales has differentiated itself from all others in the wireless industry by...
Customer Care Associate - Vulcan
- Hoover, AL (13 miles from Alabaster, AL)
- 90+ days ago
- Hoover, AL (13 miles from Alabaster, AL)
- 90+ days ago
The Customer Care Associate is responsible for all customer account maintenance activities as related to new customer account set-ups and changes to existing customer accounts. The Customer Care...
Demographic Data for Alabaster, AL
Moving to Alabaster, AL? Find some basic demographic data about Alabaster, AL below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Alabaster, AL
Highest Education Level
Call Center Representatives in Alabaster, AL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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