Call Center Manager Jobs in Pennsylvania
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading...
PeopleShare is currently recruiting for a Call Center Lead! Join our team to make an impact in customer service and lead a team dedicated to excellence! Apply today to take the next step in your...
Customer Service Team Leader (Front End Support Manager)
- Wexford, PA
- 3 days ago
- Wexford, PA
- 3 days ago
Provides overall leadership to the Store Support team. Responsible for all aspects of daily operations including cash management, expense control, buying, merchandising, labor, regulatory...
ASM Research, An Accenture Federal Services Company Contact Center Supervisor - SME in Harrisburg , Pennsylvania Responsible for supervising direct reports who provide assistance, services,...
management tools, and other related software Data-oriented with the ability to assess, plan, and implement changes Excellent verbal and written communication skills Ability to thrive in a fast-paced...
Utilize call center management systems to assess staffing requirements and optimize team performance....
Remote WorkRetail - Customer Experience Manager, Part Time, 317/9811 King of Prussia
- King of Prussia, PA
- 14 days ago
- King of Prussia, PA
- 14 days ago
Store - PHI-KING OF PRUSSIA, PADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to...
Harmonizing scheduling and payroll seamlessly to optimize workforce management and financial operations. Address any scheduling conflicts or issues that may arise....
Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to...
Hersheypark amusement park spans 121-acres, and welcomes guests to experience Hersheypark Happy all year long! As the largest amusement park in Pennsylvania, Hersheypark is home to more than 70...
Demographic Data for Pennsylvania
Moving to Pennsylvania? Find some basic demographic data about Pennsylvania below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in Pennsylvania
Highest Education Level
Call Center Managers in Pennsylvania offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Retail Management
- Call Monitoring
- One Call Resolution
- Call Center Experience
- Inbound
- Service Standards
- Call Center Management
- Expediting
- Workforce Management
- Bank Deposits
- Courteous
- Claims
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Accounts Receivable
- Team Leading
- Liaison
- Referrals
- General Office Duties
- Listening
- Staffing
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Military Background
- Implementation
- Investigation
- Verbal Communication
- Typing
- Documentation
- Mentoring
- Spanish
- Multitasking
- Collaboration
- Sales
- Employee Development
- Coaching
- English
- Inventory Management
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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