Call Center Manager Jobs in Pennsylvania
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
In PersonConfirmation Call Center Manager
- Bath Concepts Independent Dealers
- Pittsburgh, PA
- 13 days ago
- Pittsburgh, PA
- 13 days ago
Center Manager Cousins Roofing, Siding & Decks is seeking an experienced Confirmation Call Center Manager to lead our call center operations in Pittsburgh, PA....
In PersonAt Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to continue your journey with us as a Customer...
RemotePT Customer Experience Supervisor
- The TJX Companies, Inc.
- Wilkes Barre, PA
- 25 days ago
- Wilkes Barre, PA
- 25 days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and...
In Person Part TimeDemonstrated leadership, coaching and team building skills Previous Call Center experience and knowledge of Workforce management tools a plus Supervisory experience a plus Excellent communication skills...
In PersonCustomer Experience Supervisor I - Lehigh Valley Mall
- JC Penney
- Whitehall, PA
- 30+ days ago
- Whitehall, PA
- 30+ days ago
General Description: As the Customer Experience Supervisor I - You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service,...
In Person- Esperanza Health Center
- Philadelphia, PA
- 30+ days ago
- Philadelphia, PA
- 30+ days ago
SUMMARY: Under the direct supervision of the Practice Administrator, the Call Center Supervisor is responsible for the daily operations of the Esperanza Call Center and for the supervision of the...
In PersonCustomer Care Call Center Supervisor
- Firstrust Bank
- Horsham, PA
- 30+ days ago
- Horsham, PA
- 30+ days ago
EDUCATION, TRAINING AND EXPERIENCE : 3+ years of Customer Service Call Center experience. Banking experience is a plus. 1+ year of supervisory or Team Lead experience....
In PersonTJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
In PersonCustomer Experience Supervisor I - Viewmont Mall
- JC Penney
- Scranton, PA
- 45+ days ago
- Scranton, PA
- 45+ days ago
General Description: As the Customer Experience Supervisor I - You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service,...
In PersonResponsible for the daily shift operations of the Transportation Support Services (TSS) call center. Ensure department is staffed adequately to business demands. Serves as the subject matter...
In PersonFull-Time Customer Experience Supervisor
- The TJX Companies, Inc.
- Lebanon, PA
- 90+ days ago
- Lebanon, PA
- 90+ days ago
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes...
In Person Full TimeTJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
In Person Part TimeDemographic Data for Pennsylvania
Moving to Pennsylvania? Find some basic demographic data about Pennsylvania below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in Pennsylvania
Highest Education Level
Call Center Managers in Pennsylvania offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Retail Management
- Call Monitoring
- One Call Resolution
- Call Center Experience
- Service Sales
- Inbound
- Escalation Management
- Call Center Management
- Workforce Management
- New Hire Training
- Resolution
- Courteous
- Financial Services
- Point-of-Sale System
- Problem Resolution
- Merchandising
- Telecom
- Calendar Management
- Performance Management
- People Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Referrals
- Staffing
- Retail
- Decision Making
- Military Background
- Listening
- Events
- Driving
- Coaching
- Quality Assurance
- Mentoring
- Spanish
- Policy Development
- Reporting
- Critical Thinking
- Multitasking
- Collaboration
- Sales
- Microsoft Office
- Staff Supervision
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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