Call Center Manager Jobs in Johnstown, PA

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Call Center Operations Manager

  • Qualfon
  • Johnstown, PA
  • 30+ days ago
The Operations Manager will : Manage the operations ensuring the results of the metrics set by the clients. Ensures Qualfon DSG complies with the performance metrics for client satisfaction and...

Demographic Data for Johnstown, PA

Moving to Johnstown, PA? Find some basic demographic data about Johnstown, PA below.


71,292
1,860
Medium

Call Center Manager Online Courses and Training Opportunities

Call Center Training
Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help you improve your phone skills which will...

Effective Questioning for Call Handlers
Learn the importance of effective questioning for call handlers

How an organisation handles phone calls can have a direct impact on its success - a badly handled call can mean limited...


Complete Call Center Setup
The course has 20+ lectures/videos. They will step by step guide you about various facets of a call center - opening a call center, operating a call center. This call center lecture guide helps...

Salary for Call Center Manager Jobs in Johnstown, PA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Top Hiring Companies

Top hiring companies in your area for Call Center Manager positions


  • Dollar Tree
    Jobs
  • Home Depot
    Jobs
  • Qualfon
    Jobs
  • Arthur J Gallagher & Co.
    Jobs
  • CNB Bank
    Jobs
  • Cnb Financial Corporation
    Jobs
  • Lowe's Companies, Inc.
    Jobs
  • U-Haul
    Jobs

Highest Education Level

Call Center Managers in Johnstown, PA offer the following education background
  • Bachelor's Degree (37.5%)
  • High School or GED (20.3%)
  • Associate's Degree (13.9%)
  • Master's Degree (12.5%)
  • Vocational Degree or Certification (11.4%)
  • Some College (3.1%)
  • Doctorate Degree (0.9%)
  • Some High School (0.4%)

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Managers in Johnstown, PA
  • 4-6 years (43.8%)
  • 1-2 years (15.7%)
  • 2-4 years (15.0%)
  • None (11.8%)
  • 10+ years (7.6%)
  • Less than 1 year (4.8%)
  • 8-10 years (1.3%)
  • 6-8 years (0.2%)

Other Titles

Here are some other career titles that require similar skills


Call Center Manager Related Career Advice Articles

Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?

Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.