Customer Service Representative Jobs in Johnstown, PA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Company: Gerber Collision & Glass WELCOME TO GERBER COLLISION & GLASS Our Team Members Drive Us! Gerber Collision & Glass is one of the largest collision repair companies in North America. With...
- Duncansville, PA (23 miles from Johnstown, PA)
- 7 days ago
- Duncansville, PA (23 miles from Johnstown, PA)
- 7 days ago
CUSTOMER SERVICE SPECIALIST At New Pig, we trust and believe in the power of committed, enthusiastic employees. We are currently searching for fun-loving employees with excellent verbal and...
Customer Service Representative
- Somerset, PA (22 miles from Johnstown, PA)
- 15 days ago
- Somerset, PA (22 miles from Johnstown, PA)
- 15 days ago
Store 2743054: 1604 North Center Avenue, Somerset, Pennsylvania 15501 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service...
Customer Service Representative
- Ebensburg, PA (14 miles from Johnstown, PA)
- 15 days ago
- Ebensburg, PA (14 miles from Johnstown, PA)
- 15 days ago
Store 2743670: 4534 Admiral Peary Highway, Ebensburg, Pennsylvania 15931 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service...
By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest...
Customer Service Team Member - Indiana (PA0518)
- Indiana, PA (23 miles from Johnstown, PA)
- 22 days ago
- Indiana, PA (23 miles from Johnstown, PA)
- 22 days ago
Job Details Job Location : Indiana, PA Position Type : Full-Time/Part-Time Salary Range : $15.00 Base+Commission/month Travel Percentage : None Job Shift : Any Job Category : Sales Description Are...
Customer Service Representative I
- Claysburg, PA (20 miles from Johnstown, PA)
- 29 days ago
- Claysburg, PA (20 miles from Johnstown, PA)
- 29 days ago
QUALIFICATIONS (Equivalent combinations of education, licenses, certifications and/or experience may be considered) Education High School/GED required Experience Minimum 2 years Help Desk/Call Center...
Customer Service Representative
- Latrobe, PA (24 miles from Johnstown, PA)
- 30+ days ago
- Latrobe, PA (24 miles from Johnstown, PA)
- 30+ days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Customer Service Representative (Loan Consultant II)
- Johnstown, PA
- 30+ days ago
- Johnstown, PA
- 30+ days ago
At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and...
P&C Customer Service Representative (Remote) Pennsylvania
- Johnstown, PA
- 45+ days ago
- Johnstown, PA
- 45+ days ago
Service Representatives to field inbound communication from our client's members....
Remote WorkReady to do your best work? Interested in a minimum starting hourly rate of $13.73 per hour - $15.30 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are...
Retail Customer Service Specialist
- Robinson, PA (12 miles from Johnstown, PA)
- 60+ days ago
- Robinson, PA (12 miles from Johnstown, PA)
- 60+ days ago
At DICKS Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all...
Crew Member: Customer Service / Cashier
- Somerset, PA (22 miles from Johnstown, PA)
- 60+ days ago
- Somerset, PA (22 miles from Johnstown, PA)
- 60+ days ago
The Crew Member: Customer Service / Cashier is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced...
The Customer Service / Cashier is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why...
Customer Service Rep(4095) - 927 W High St
- Ebensburg, PA (14 miles from Johnstown, PA)
- 60+ days ago
- Ebensburg, PA (14 miles from Johnstown, PA)
- 60+ days ago
Customer Service Representative. Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills....
Demographic Data for Johnstown, PA
Moving to Johnstown, PA? Find some basic demographic data about Johnstown, PA below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Johnstown, PA
Highest Education Level
Customer Service Representatives in Johnstown, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Pulling
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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