Call Center Manager Jobs in Blue Ash, OH

A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.

Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.

1-10 of 10 Jobs

Commercial Call Center Supervisor

Fifth Third Bank, National Association
Cincinnati, OH (6 miles from Blue Ash, OH)
6 days ago

Cincinnati, OH (6 miles from Blue Ash, OH)
6 days ago

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: First...

In Person

Commercial Call Center Supervisor

Fifth Third Bank
Cincinnati, OH (8 miles from Blue Ash, OH)
8 days ago

Cincinnati, OH (8 miles from Blue Ash, OH)
8 days ago

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: First...

In Person

Customer Experience Supervisor

TJX
Cincinnati, OH (8 miles from Blue Ash, OH)
13 days ago

Cincinnati, OH (8 miles from Blue Ash, OH)
13 days ago

TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...

In Person

Customer Experience Supervisor Beechmont

The TJX Companies, Inc.
Cincinnati, OH (8 miles from Blue Ash, OH)
19 days ago

Cincinnati, OH (8 miles from Blue Ash, OH)
19 days ago

TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and...

In Person

Call Center Director Behavioral Health (Hospital Intake)

NewVista Behavioral Health
Blue Ash, OH
20 days ago

Blue Ash, OH
20 days ago

center operations supporting inpatient and outpatient behavioral health services....

In Person

Call Center Director Substance Use Disorder (SUD)

NewVista Behavioral Health
Blue Ash, OH
20 days ago

Blue Ash, OH
20 days ago

center operations supporting substance use disorder treatment services....

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Retail Part Time Customer Experience Supervisor

The TJX Companies, Inc.
Hamilton, OH (14 miles from Blue Ash, OH)
27 days ago

Hamilton, OH (14 miles from Blue Ash, OH)
27 days ago

TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and...

In Person Part Time

Customer Experience Supervisor Western Hills

The TJX Companies, Inc.
Cincinnati, OH (8 miles from Blue Ash, OH)
45+ days ago

Cincinnati, OH (8 miles from Blue Ash, OH)
45+ days ago

TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and...

In Person

Retail Customer Experience Supervisor _ Kenwood

TJX
Cincinnati, OH (8 miles from Blue Ash, OH)
90+ days ago

Cincinnati, OH (8 miles from Blue Ash, OH)
90+ days ago

TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...

In Person

Call Center Coordinator

NewVista Behavioral Health
Blue Ash, OH
90+ days ago

Blue Ash, OH
90+ days ago

Job Address: 10123 Alliance Road, Suite 320 Blue Ash, OH 45242 Call Center Coordinator We are seeking to hire 2nd and 3rd shifts with every other weekend. Training will be done on 1st...

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Demographic Data for Blue Ash, OH

Moving to Blue Ash, OH? Find some basic demographic data about Blue Ash, OH below.

Median Age

Average Household Income

Home Value vs Household Income in Blue Ash, OH

Local

National

Total Population

11,799,441

Number of Businesses

250,936

Call Center Manager Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training

Most companies, whether they sell products or provide services, are in the same business - the relationship business. To that end, customer service goes well beyond a specific job title; from the...

Effective Questioning for Call Handlers

How an organisation handles phone calls can have a direct impact on its success - a badly handled call can mean limited information that might affect service delivery, customer satisfaction and...

Guide to Call Center Management

Do you consider yourself a people person who has the ability to convince others easily? If so, this course on call center sales can help you turn your skills into a career opportunity. We go...

Salary for Call Center Manager Jobs in Blue Ash, OH

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Managers in Blue Ash, OH offer the following education background

Bachelor's Degree

37.9%

High School or GED

19.1%

Associate's Degree

14.6%

Master's Degree

12.7%

Vocational Degree or Certification

11.3%

Some College

3.1%

Doctorate Degree

0.9%

Some High School

0.4%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Managers in Blue Ash, OH

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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