Call Center Manager Jobs in Garden City, NY
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
Customer Experience Supervisor
- Kith
- New York, NY (18 miles from Garden City, NY)
- 5 days ago
- New York, NY (18 miles from Garden City, NY)
- 5 days ago
ABOUT THE ROLE Location: Dumbo store Status: Full Time Compensation: $24.00/hr Position Summary : The Customer Experience Supervisor plays a key leadership role in delivering an exceptional...
In PersonPremium Customer Experience Supervisor New York, NY, USA
- BILL
- New York, NY (18 miles from Garden City, NY)
- 10 days ago
- New York, NY (18 miles from Garden City, NY)
- 10 days ago
Management (WFM) applications (Calabrio) and Customer Relationship Management (CRM) systems (Salesforce) Ability to think and act strategically within a dynamic, fast-paced organization....
In Person- 22-3844417 Broadridge Investor Comm Solutions Inc
- New York, NY (18 miles from Garden City, NY)
- 20 days ago
- New York, NY (18 miles from Garden City, NY)
- 20 days ago
Lead and oversee the performance of the call center operations, ensuring service levels, quality standards, and KPIs are consistently met....
Hybrid- Broadridge
- Edgewood, NY (20 miles from Garden City, NY)
- 22 days ago
- Edgewood, NY (20 miles from Garden City, NY)
- 22 days ago
Lead and oversee the performance of the call center operations, ensuring service levels, quality standards, and KPIs are consistently met....
In PersonOutbound Patient Call Center Coordinator
- Spectrum Vision
- Garden City, NY
- 30+ days ago
- Garden City, NY
- 30+ days ago
WHO WE’RE LOOKING FOR Spectrum Vision Partners (“SVP”) and OCLI Vision (“OCLI”) work together to provide world class eye care to our patients to improve lives. SVP, the management services team,...
In PersonClinical Care Coordinator Call Center CCM/RPM/BHI (Russian & Chinese Speaking)
- Essen Medical Associates
- New York, NY (18 miles from Garden City, NY)
- 45+ days ago
- New York, NY (18 miles from Garden City, NY)
- 45+ days ago
Overview At Essen Health Care, we care for that! As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to...
In PersonPatient Coordinator (Call Center)
- Essen Medical Associates
- New York, NY (18 miles from Garden City, NY)
- 45+ days ago
- New York, NY (18 miles from Garden City, NY)
- 45+ days ago
This is a fast-paced, patient-facing role ideal for someone with strong communication skills and prior healthcare call center experience....
In Person- Metroplus Health Plan Inc
- New York, NY (18 miles from Garden City, NY)
- 60+ days ago
- New York, NY (18 miles from Garden City, NY)
- 60+ days ago
Customer Service Team Leader Job Ref: TE0115 Category: Call Center Department: CALL CENTER Location: 50 Water Street, 7th Floor, New York, NY 10004 Job Type: Regular Employment Type: Full-Time...
HybridDemographic Data for Garden City, NY
Moving to Garden City, NY? Find some basic demographic data about Garden City, NY below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in Garden City, NY
Highest Education Level
Call Center Managers in Garden City, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Retail Management
- Call Monitoring
- One Call Resolution
- Call Center Experience
- Service Sales
- Inbound
- Escalation Management
- Call Center Management
- Workforce Management
- New Hire Training
- Resolution
- Courteous
- Financial Services
- Point-of-Sale System
- Problem Resolution
- Merchandising
- Telecom
- Calendar Management
- Performance Management
- People Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Referrals
- Staffing
- Retail
- Decision Making
- Military Background
- Listening
- Events
- Driving
- Coaching
- Quality Assurance
- Mentoring
- Spanish
- Policy Development
- Reporting
- Critical Thinking
- Multitasking
- Collaboration
- Sales
- Microsoft Office
- Staff Supervision
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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