Call Center Manager Jobs in Flushing, NY
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
General information Job Title LGA Airport Customer Experience Supervisor P/T Date Tuesday, April 22, 2025 City Flushing State New York Base Pay Rate: $ 21.82 Full/Part Time Part Time Exempt or...
Call Center Manager, Transformative Change
- New York, NY (8 miles from Flushing, NY)
- 18 days ago
- New York, NY (8 miles from Flushing, NY)
- 18 days ago
General Purpose The Call Center Manager will lead and manage multiple call center client engagements, overseeing a team of call center representatives and supervisors (working remotely)....
JFK Customer Experience Supervisor - On-Call
- Jamaica, NY (4 miles from Flushing, NY)
- 29 days ago
- Jamaica, NY (4 miles from Flushing, NY)
- 29 days ago
General information Job Title JFK Customer Experience Supervisor - On-Call Date Friday, March 28, 2025 City Jamaica State New York Base Pay Rate: $ 21.82 Full/Part Time Part Time Exempt or...
Call Center Lead Generator - MUST LIVE IN NEW JERSEY
- Elizabeth, NJ (19 miles from Flushing, NY)
- 30+ days ago
- Elizabeth, NJ (19 miles from Flushing, NY)
- 30+ days ago
Call Center Lead Generator - MUST LIVE IN NEW JERSEY Renewal by Andersen - Metro and Midwest Renewal by Andersen windows is the custom division of Andersen windows. Founded in 1903, Andersen...
Remote Work- New York, NY (8 miles from Flushing, NY)
- 30+ days ago
- New York, NY (8 miles from Flushing, NY)
- 30+ days ago
Role Overview: The Call Center Manager will drive team performance, coach, and empower Customer Service Representatives to deliver high-quality service....
Customer Experience Supervisor
- New York City, NY (9 miles from Flushing, NY)
- 90+ days ago
- New York City, NY (9 miles from Flushing, NY)
- 90+ days ago
The New York City Taxi and Limousine Commission (TLC) is the City agency responsible for oversight of the for-hire vehicle industries in New York City, including the drivers and owners of yellow...
Demographic Data for Flushing, NY
Moving to Flushing, NY? Find some basic demographic data about Flushing, NY below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in Flushing, NY
Highest Education Level
Call Center Managers in Flushing, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Retail Management
- One Call Resolution
- Call Monitoring
- Call Center Experience
- Inbound
- Service Standards
- Service Sales
- Customer Service Management
- Expediting
- Call Center Management
- Workforce Management
- Courteous
- Point-of-Sale System
- Resolution
- Claims
- Customer Satisfaction
- Merchandising
- Performance Management
- Team Leading
- Liaison
- Accounts Receivable
- Health Care
- Referrals
- General Office Duties
- Telephone Skills
- Staffing
- Listening
- High School Diploma
- Retail
- Military Background
- Implementation
- Verbal Communication
- Driving
- Investigation
- Typing
- Documentation
- Mentoring
- Collaboration
- Spanish
- Employee Development
- Multitasking
- Coaching
- Inventory Management
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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