Call Center Manager Jobs in Michigan
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
., or equivalent 3-6 months supervisory or leadership experience PREFERRED QUALIFICATIONS Call center experience Current Peckham Employee COMPETENCIES Building Strong Relationships Communication Constructive...
MUST HAVES -1+ year of call center management or team lead experience U.S. Citizenship required due to security clearances. High School diploma, G.E.D., or equivalent....
TEKsystems Call Center Manager in Grand Rapids , Michigan We are seeking a highly motivated and experienced Call Center Manager to lead our customer service team....
Provide front line leadership and direction to the customer care pharmacy staff to ensure that the quality and productivity goals and standards for Priority Health are being met. This is a people...
Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to...
Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to...
ASM Research, An Accenture Federal Services Company Contact Center Supervisor - SME in Lansing , Michigan Responsible for supervising direct reports who provide assistance, services, resources,...
This position will require onsite presence at our facility in the Detroit metro area. This position will also requireflexible availability to include evenings and weekends. The onsite Call Center...
This position will require onsite presence at our facility in the Detroit metro area. This position will also require flexible availability to include evenings and weekends. The onsite Call Center...
Demographic Data for Michigan
Moving to Michigan? Find some basic demographic data about Michigan below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in Michigan
Highest Education Level
Call Center Managers in Michigan offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Retail Management
- Call Monitoring
- One Call Resolution
- Call Center Experience
- Inbound
- Service Standards
- Call Center Management
- Expediting
- Workforce Management
- Bank Deposits
- Courteous
- Claims
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Accounts Receivable
- Team Leading
- Liaison
- Referrals
- General Office Duties
- Listening
- Staffing
- Retail
- Telephone Skills
- Conflict Resolution
- High School Diploma
- Military Background
- Implementation
- Investigation
- Verbal Communication
- Mentoring
- Typing
- Documentation
- Spanish
- Multitasking
- Coaching
- Collaboration
- Sales
- Employee Development
- English
- Inventory Management
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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