Call Center Manager Jobs in Longmeadow, MA

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Senior Call Center Supervisor - Work at Home

  • Cigna
  • Bloomfield, CT (16 miles from Longmeadow, MA)
  • 7 days ago
satisfaction What you must have Bachelor's, Health Care Administration, Business Administration, Communications or related field, preferred 3-5+ years of management/leadership experience in a high volume inbound...

Call Center Supervisor

  • Bay Path University
  • Longmeadow, MA
  • 30+ days ago
Monitor and track inbound/outbound call and live chat activity for the Call Center. Responsible for tracking and reporting daily analytics....

Call Center Supervisor

  • Raymour & Flanigan Furniture
  • Manchester, CT (20 miles from Longmeadow, MA)
  • 45+ days ago
At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its...

Call Center Lead

  • Conduent
  • East Hartford, CT (19 miles from Longmeadow, MA)
  • 90+ days ago
Research inquiries as needed Report any technical problems with equipment, systems or facilities to Call Center Manager Meet and exceed daily standards for calls answered, accuracy, customer service...

Call Center Manager

  • Benjamin Franklin Plumbing Ocean City
  • Andover, CT (24 miles from Longmeadow, MA)
  • 90+ days ago
JOB SUMMARY The Call Center Manager is responsible for the overall success of leading the inbound acquisition to achieve the targeted run rate of calls with exceptional levels of service....

Demographic Data for Longmeadow, MA

Moving to Longmeadow, MA? Find some basic demographic data about Longmeadow, MA below.


16,021
275
Medium/Sm

Call Center Manager Online Courses and Training Opportunities

Call Center Training
Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help you improve your phone skills which will...

Effective Questioning for Call Handlers
Learn the importance of effective questioning for call handlers

How an organisation handles phone calls can have a direct impact on its success - a badly handled call can mean limited...


Call Center, The Essential guide
Course Description58% of Customers stop doing business with companies simply because of a bad interaction with a call center according to Harris Interactive. 78% of customers abandon a sale...

Salary for Call Center Manager Jobs in Longmeadow, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Top Hiring Companies

Top hiring companies in your area for Call Center Manager positions


  • Bay Path University
    Jobs

Highest Education Level

Call Center Managers in Longmeadow, MA offer the following education background
  • Bachelor's Degree (37.5%)
  • High School or GED (20.4%)
  • Associate's Degree (13.9%)
  • Master's Degree (12.5%)
  • Vocational Degree or Certification (11.4%)
  • Some College (3.1%)
  • Doctorate Degree (0.9%)
  • Some High School (0.4%)

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Managers in Longmeadow, MA
  • 4-6 years (43.8%)
  • 1-2 years (15.7%)
  • 2-4 years (15.0%)
  • None (11.8%)
  • 10+ years (7.6%)
  • Less than 1 year (4.8%)
  • 8-10 years (1.3%)
  • 6-8 years (0.2%)

Other Titles

Here are some other career titles that require similar skills


Call Center Manager Related Career Advice Articles

Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?

Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.