Call Center Manager Jobs in Rockville, MD

A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.

Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.

1-15 of 15 Jobs

Contact Center Supervisor

Constellation West
Alexandria, VA (19 miles from Rockville, MD)
1 day ago

Alexandria, VA (19 miles from Rockville, MD)
1 day ago

ROLE: U.S. CONTACT CENTER (UCC) SUPERVISOR REQUIRED: U.S. Citizenship required; Favorable Tier 1 Investigation (or immediate NBIS T1 suitability eligibility) Availability for on-site support in...

In Person

Call Center Team Lead

Window Nation
Fulton, MD (13 miles from Rockville, MD)
2 days ago

Fulton, MD (13 miles from Rockville, MD)
2 days ago

One Goal, One Passion - Growth is Everything at Window Nation Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to...

In Person

Customer Service Team Leader

SSP.
Ashburn, VA (18 miles from Rockville, MD)
6 days ago

Ashburn, VA (18 miles from Rockville, MD)
6 days ago

Search by Keyword Search by Location / Country Search by Postal Code Search by Location / Country Search by Postal Code Distance 5 km 10 km 15 km 50 km 75 km Search by Postal Code Search by...

In Person

Patient Engagement & Call Center Manager

CloseKnit MSO
Rockville, MD
30+ days ago

Rockville, MD
30+ days ago

Apply Patient Engagement & Call Center Manager Hybrid Remote Rockville, MD Apply Job Type Full-time Description Department: Patient Experience / Operations Setting: Primary Care In-Person & Virtual...

Hybrid

Call Center Coordinator

Prism Vision Group
Greenbelt, MD (15 miles from Rockville, MD)
30+ days ago

Greenbelt, MD (15 miles from Rockville, MD)
30+ days ago

This role is located at Retina Group of Washington, Greenbelt, MD location, which is part of Prism Vision Group. Compensation Range: $18-$33.08/hr (Dependent on Experience) The Call Center...

In Person

Healthcare Claims Call Center Team Lead - Washington, DC (On-site)

Gainwell Technologies
Washington, DC (14 miles from Rockville, MD)
45+ days ago

Washington, DC (14 miles from Rockville, MD)
45+ days ago

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. Youll...

In Person

Customer Experience Supervisor I - Wheaton Plaza

JC Penney
Wheaton, MD (6 miles from Rockville, MD)
45+ days ago

Wheaton, MD (6 miles from Rockville, MD)
45+ days ago

General Description: As the Customer Experience Supervisor I - You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service,...

In Person

Customer Experience Supervisor I - Springfield Mall

JC Penney
Springfield, VA (21 miles from Rockville, MD)
45+ days ago

Springfield, VA (21 miles from Rockville, MD)
45+ days ago

General Description: As the Customer Experience Supervisor I - You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service,...

In Person

Legal Project Supervisor (Call Center)

Amentum
Washington, DC (14 miles from Rockville, MD)
60+ days ago

Washington, DC (14 miles from Rockville, MD)
60+ days ago

Call Center experience. Advanced skills in analyzing large volumes of data and manipulating data to produce desired counts, statistics, and other outputs....

In Person

Clinical Mgr - Call Center

Universal Health Services
Washington, DC (14 miles from Rockville, MD)
60+ days ago

Washington, DC (14 miles from Rockville, MD)
60+ days ago

Responsibilities FHCHS of PR, Inc. organization with extensive experience in managing mental health benefits and developing solutions that promote the emotional well-being of individuals,...

In Person

Call Center Lead Operator

INflow Federal
Bethesda, MD (7 miles from Rockville, MD)
60+ days ago

Bethesda, MD (7 miles from Rockville, MD)
60+ days ago

Role Overview The Call Center Lead Operator serves as a senior member of the call center operations team and provides day-to-day operational support to call center staff....

In Person

Call Center Supervisor

INflow Federal
Bethesda, MD (7 miles from Rockville, MD)
60+ days ago

Bethesda, MD (7 miles from Rockville, MD)
60+ days ago

center Experience supporting inbound call operations Strong leadership and team management skills Excellent communication and organizational abilities Bachelor’s degree preferred - High school diploma...

In Person

Contact Center Supervisor

Leader Communications Inc
Alexandria, VA (19 miles from Rockville, MD)
90+ days ago

Alexandria, VA (19 miles from Rockville, MD)
90+ days ago

Experience overseeing workforce management, SLA adherence, and performance reporting within a structured service environment....

In Person

Call Center Team Lead Onsite, Washington, D.C.

gainwelltechnologies
Washington, DC (14 miles from Rockville, MD)
90+ days ago

Washington, DC (14 miles from Rockville, MD)
90+ days ago

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll...

In Person

Project Supervisor (Call Center)

Amentum
Washington, DC (14 miles from Rockville, MD)
90+ days ago

Washington, DC (14 miles from Rockville, MD)
90+ days ago

Call Center experience. Advanced skills in analyzing large volumes of data and manipulating data to produce desired counts, statistics, and other outputs....

In Person

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Demographic Data for Rockville, MD

Moving to Rockville, MD? Find some basic demographic data about Rockville, MD below.

Median Age

Average Household Income

Home Value vs Household Income in Rockville, MD

Local

National

Total Population

144,330

Number of Businesses

5,793

City Size

Medium/Lg

Call Center Manager Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training

Most companies, whether they sell products or provide services, are in the same business - the relationship business. To that end, customer service goes well beyond a specific job title; from the...

Effective Questioning for Call Handlers

How an organisation handles phone calls can have a direct impact on its success - a badly handled call can mean limited information that might affect service delivery, customer satisfaction and...

Guide to Call Center Management

Do you consider yourself a people person who has the ability to convince others easily? If so, this course on call center sales can help you turn your skills into a career opportunity. We go...

Salary for Call Center Manager Jobs in Rockville, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Managers in Rockville, MD offer the following education background

Bachelor's Degree

37.9%

High School or GED

19.1%

Associate's Degree

14.6%

Master's Degree

12.7%

Vocational Degree or Certification

11.3%

Some College

3.1%

Doctorate Degree

0.9%

Some High School

0.4%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Managers in Rockville, MD

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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