Call Center Manager Jobs in Joliet, IL

A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.

Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.

1-8 of 8 Jobs

Call Center Manager, Home Services

  • Apex Service Partners & Affiliated Companies
  • Oak Brook, IL (23 miles from Joliet, IL)
  • 13 days ago
  • Oak Brook, IL (23 miles from Joliet, IL)
  • 13 days ago

The Call Center Manager is responsible for driving strategic contact center initiatives to enhance customer service across the Illinois and Wisconsin markets....

In Person

Part-Time Evenings and Weekends Customer Experience Supervisor

  • Michaels Stores
  • Naperville, IL (16 miles from Joliet, IL)
  • 14 days ago
  • Naperville, IL (16 miles from Joliet, IL)
  • 14 days ago

Store - CHI-NAPERVILLE, IL Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...

In Person Part Time

Crisis Services Supervisor - Call Center

  • DuPage County Health Department
  • Wheaton, IL (22 miles from Joliet, IL)
  • 15 days ago
  • Wheaton, IL (22 miles from Joliet, IL)
  • 15 days ago

Job Details An individual in this Crisis Supervisor position will have primary responsibility for overseeing the Crisis Services Call Center operations....

In Person

Call Center Supervisor

  • Advent Health
  • Hinsdale, IL (23 miles from Joliet, IL)
  • 15 days ago
  • Hinsdale, IL (23 miles from Joliet, IL)
  • 15 days ago

Must have call center experience. Schedule: Monday Friday 9:30am-6pm and rotate Saturdays 8am-12pm Resolves direct consumer interactions during high-volume times....

In Person

Part Time Customer Experience Supervisor

  • TJX
  • Oak Brook, IL (23 miles from Joliet, IL)
  • 28 days ago
  • Oak Brook, IL (23 miles from Joliet, IL)
  • 28 days ago

TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...

In Person Part Time

Call Center Team Lead - Hybrid - Monday-Tuesday 11:30am-8:00pm, Wednesday-Thursday 8:00am-5:30pm, Rotating Friday 8:00am-4:30pm and Saturday 8:00am-1:00pm

  • Versiti, Inc.
  • Aurora, IL (17 miles from Joliet, IL)
  • 30+ days ago
  • Aurora, IL (17 miles from Joliet, IL)
  • 30+ days ago

What We're Looking For: Strong communication skills Comfort using computers and learning new systems Reliability and a confident mindset Call Center experience is required Schedule: Monday-Tuesday 11...

Remote

Part-Time Evenings and Weekends Customer Experience Supervisor

  • Michaels
  • Aurora, IL (17 miles from Joliet, IL)
  • 30+ days ago
  • Aurora, IL (17 miles from Joliet, IL)
  • 30+ days ago

Store - CHI-NAPERVILLE, ILDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...

In Person Part Time

Call Center Director

  • WeatherTech Direct
  • Bolingbrook, IL (13 miles from Joliet, IL)
  • 45+ days ago
  • Bolingbrook, IL (13 miles from Joliet, IL)
  • 45+ days ago

Call Center Director WeatherTech is seeking a well-qualified Call Center Director to build and scale a high-performing call center that enhances efficiency, accelerates revenue, and delivers a...

In Person

Demographic Data for Joliet, IL

Moving to Joliet, IL? Find some basic demographic data about Joliet, IL below.

Local
National
130,830
2,906
Medium/Lg

Call Center Manager Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Coggno
Call Center Training
Most companies, whether they sell products or provide services, are in the same business - the relationship business. To that end, customer service goes well beyond a specific job title; from the...
FutureLearn
Effective Questioning for Call Handlers
How an organisation handles phone calls can have a direct impact on its success - a badly handled call can mean limited information that might affect service delivery, customer satisfaction and...
Alison
Guide to Call Center Management
Do you consider yourself a people person who has the ability to convince others easily? If so, this course on call center sales can help you turn your skills into a career opportunity. We go...
Register to search for more online courses. >>>

Salary for Call Center Manager Jobs in Joliet, IL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Managers in Joliet, IL offer the following education background
Bachelor's Degree
37.9%
High School or GED
19.1%
Associate's Degree
14.6%
Master's Degree
12.7%
Vocational Degree or Certification
11.3%
Some College
3.1%
Doctorate Degree
0.9%
Some High School
0.4%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Call Center Managers in Joliet, IL
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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