Call Center Manager Jobs in Sugar Hill, GA
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
Call Center Floor Manager - Direct Hire
- The DAVIS Companies
- Sugar Hill, GA
- 3 days ago
- Sugar Hill, GA
- 3 days ago
Call Center Floor Manager - Direct Hire This role is based in the Buford, GA area and offers an exciting opportunity to lead a dynamic customer service team. The company is known for supporting...
In Person- ResMed
- Peachtree Corners, GA (16 miles from Sugar Hill, GA)
- 12 days ago
- Peachtree Corners, GA (16 miles from Sugar Hill, GA)
- 12 days ago
Resmed creates life-changing health technologies that people love. Were relentlessly committed to pioneering innovative technology to empower millions of people in more than 140 countries to live...
In PersonDemographic Data for Sugar Hill, GA
Moving to Sugar Hill, GA? Find some basic demographic data about Sugar Hill, GA below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in Sugar Hill, GA
Highest Education Level
Call Center Managers in Sugar Hill, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Retail Management
- Call Monitoring
- One Call Resolution
- Call Center Experience
- Service Sales
- Inbound
- Escalation Management
- Call Center Management
- Workforce Management
- New Hire Training
- Resolution
- Courteous
- Financial Services
- Point-of-Sale System
- Problem Resolution
- Merchandising
- Telecom
- Calendar Management
- Performance Management
- People Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Referrals
- Staffing
- Retail
- Decision Making
- Military Background
- Listening
- Events
- Driving
- Coaching
- Quality Assurance
- Mentoring
- Spanish
- Policy Development
- Reporting
- Critical Thinking
- Multitasking
- Collaboration
- Sales
- Microsoft Office
- Staff Supervision
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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