Call Center Floor Manager - Direct Hire

Call Center Floor Manager - Direct Hire This role is based in the Buford, GA area and offers an exciting opportunity to lead a dynamic customer service team. The company is known for supporting manufacturers and distributors worldwide, setting itself apart with its commitment to integrity and customer satisfaction. Shift of the Call Center Floor Manager: 8am - 5pm Salary of the Call Center Floor Manager: $60K - $90K/yr Responsibilities of the Call Center Floor Manager: Lead, coach, and develop a growing team of Customer Service Representatives. Drive daily performance on the floorattendance, productivity, and quality. Handle escalated customer issues with urgency and professionalism. Monitor KPIs (call volume, response time, resolution, customer satisfaction) and take immediate action to improve results. Identify process gaps and implement solutions that increase efficiency and service quality. Qualifications of the Call Center Floor Manager: 5+ years of customer service leadership experience (call center environment strongly preferred). Proven ability to manage performance and hold teams accountable. Strong decision-making and problem-solving skills under pressure. Excellent communication and coaching abilities. Experience with call center systems, reporting, and KPI management. Call Center Floor Managers Apply Today! DAVIS Companies partners with the top employers locally and nationally. They choose us because of our reputation for finding high quality talent, fast, but also our experience for evaluating and representing the best candidates in the marketplace. We make every effort to provide updates and feedback to candidates at each stage of the process as we appreciate how stressful looking for a new role can be. Apply today and experience "The DAVIS Difference".